Troubleshooting tips and frequently asked questions for Kent Water Purifier.
Troubleshooting tips
If water flow is slow or stopped, check if the inlet water supply is turned on and the sediment filter is not clogged. Replace the sediment filter every 6-8 months or as recommended.
If the purifier is making unusual noises, ensure the unit is placed on a flat surface and the water inlet pressure is between 0.3 and 3 kg/cm². If noise persists, contact Kent service.
If the taste of water is unpleasant, replace the activated carbon filter and check if the UV lamp is functioning (for UV models). The UV lamp should be replaced annually.
If the purifier leaks, inspect the tubing connections and O-rings for damage. Tighten or replace as needed. Ensure the storage tank is not overfilled.
If the electronic indicators are not working, check the power supply and fuse. If the issue continues, reset the purifier by unplugging it for 5 minutes and plugging it back in.
Frequently asked questions
How do I escalate a complaint about my Kent water purifier?
If your issue is not resolved within 48 hours, you can escalate by emailing service@kent.co.in or calling 9278912345. Provide your service request number for faster processing.
What is the typical turnaround time for Kent water purifier service?
Kent aims to respond within 24 hours and complete repairs within 2-3 business days, depending on part availability and location.
What are Kent's support contact details for water purifiers?
You can reach Kent support via email at service@kent.co.in or by phone at 9278912345. Support is available Monday to Saturday, 9 AM to 6 PM.
How to escalate a complaint with Kent
If the first response isn’t good enough, here’s the path to a resolution.
Kent is an Indian water purifier and home appliance brand. For service, AMC, or complaints, start with their official customer care channels. If unresolved, escalate through Kent's internal escalation matrix, and finally approach the National Consumer Helpline or Consumer Commission.
Contact Kent Customer Care
Reach out to Kent's official customer support for service bookings, AMC, or complaints. Provide your order/service details and complaint number.
Customer Care Phone
92789-12345
Official support number for service and complaints.
WhatsApp
919278912345
WhatsApp support for service requests.
Use the escalation matrix to reach higher-level support or grievance officers.
Mention your previous complaint reference numbers and all communication history.
External Consumer Grievance Redressal
If Kent fails to resolve your complaint, approach India's consumer protection mechanisms: National Consumer Helpline or the Consumer Commission under CPA 2019.
File a complaint with the National Consumer Helpline (NCH) providing all evidence and previous escalation details.
If the issue involves a service contract or product defect, you may approach the District/State/National Consumer Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint numbers, emails, and call logs.
Clearly state your issue and desired resolution (repair, replacement, refund) when contacting support.
If using social media, tag the official Kent handle for faster response.
Check Kent's official website for service centers and avoid third-party numbers.
Escalate in writing (email) to have a paper trail.
For AMC complaints, quote your contract number and name as per records.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
