Troubleshooting tips and frequently asked questions for ILBS Hepatology.
Troubleshooting tips
If you experience sudden abdominal pain or swelling after a liver procedure, contact ILBS immediately at 011-46300000 and avoid self-medicating.
For medication-related issues, always consult your ILBS hepatologist before adjusting doses; never stop antiviral or immunosuppressive drugs abruptly.
If you have trouble scheduling a follow-up, use the ILBS patient portal or call 011-46300000 during business hours; for urgent concerns, ask for the on-call hepatologist.
To prevent complications, keep a record of your liver function tests and bring them to every appointment; if results are abnormal, escalate to your care team within 24 hours.
If you experience jaundice, dark urine, or unexplained fatigue, seek immediate medical attention at ILBS emergency or call 011-46300000.
Frequently asked questions
How can I get an urgent appointment at ILBS for a liver issue?
For urgent liver concerns, call ILBS at 011-46300000 and ask for the hepatology on-call service. They will guide you on immediate steps or direct you to the emergency department if needed.
What should I do if I miss a dose of my hepatitis C medication?
If you miss a dose, take it as soon as you remember unless it's almost time for the next dose. Do not double up. Contact your ILBS hepatologist or the pharmacy helpline at 011-46300000 for specific advice.
How long does it take to get liver function test results at ILBS?
Typically, liver function test results are available within 24-48 hours. You can access them via the ILBS patient portal or request them by calling 011-46300000. If results are critical, your doctor will contact you sooner.
How to escalate a complaint with ILBS
If the first response isn’t good enough, here’s the path to a resolution.
ILBS (Institute of Liver and Biliary Sciences) is a super-specialty hospital in New Delhi. For patient feedback, grievances, or administrative issues, the hospital provides a dedicated grievance redressal mechanism. Start with the primary contact, escalate to the Grievance Redressal Officer, and if unresolved, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission.
Primary Customer Care / Feedback
Submit your feedback or grievance through the hospital's official contact page or via email. This is the first point of contact for general complaints and queries.
Email
info@ilbs.in
Official email for feedback and grievances as listed on the ILBS contact page.
Include your name, email, phone number, and subject line in the email for a faster response.
If you have supporting documents, attach them in PDF or JPEG format (max size as per website).
Escalation to Grievance Redressal Officer
If your issue is not resolved at the first level, escalate it to the Grievance Redressal Officer at ILBS.
Grievance Redressal Officer
Dr. Shantanu Dubey, Deputy Head Operations Contact via hospital phone: 011-46300000 (ask for extension 22307) or email transplantilbs@ilbs.in (as per third-party source).
Email
transplantilbs@ilbs.in
Email mentioned in third-party source for grievance redressal; verify with hospital.
The Grievance Redressal Officer is Dr. Shantanu Dubey, Deputy Head Operations, located at D-1, Vasant Kunj, New Delhi.
Mention your earlier complaint reference number and details when escalating.
If the hospital does not resolve your grievance, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
You can also file a complaint with the Delhi State Consumer Disputes Redressal Commission (DSLSA) or the District Consumer Forum depending on the claim amount.
For medical negligence or service deficiency, you may also approach the Delhi Medical Council or the Ministry of Health, but the consumer forum is the standard route.
Tips for a stronger escalation
Keep a written record of all communications, including emails, phone calls, and in-person visits.
Clearly state your complaint, desired resolution, and a deadline for response.
If contacting by phone, note the date, time, and name of the person you spoke with.
Escalate in writing after a reasonable time (e.g., 7-10 days) if no response is received.
When filing a consumer complaint, keep copies of bills, prescriptions, and any other evidence.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer case.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
