Troubleshooting tips and frequently asked questions for ILBS Biliary Sciences.
Troubleshooting tips
If you experience persistent abdominal pain or jaundice after a biliary procedure, contact ILBS immediately at 011-46300000 for a follow-up assessment.
For post-operative bile leak symptoms like fever or chills, avoid delay and visit the ILBS emergency department; early intervention prevents complications.
If your prescribed medications cause digestive issues, consult your ILBS hepatologist before stopping; they may adjust dosage or add supportive therapy.
To prevent stent blockage, adhere to dietary guidelines provided by ILBS and attend scheduled stent exchange appointments without fail.
If you notice dark urine or pale stools, report to ILBS promptly as these may indicate biliary obstruction requiring urgent evaluation.
Frequently asked questions
What should I do if I have severe pain after a biliary procedure at ILBS?
Contact ILBS immediately at 011-46300000 or visit the emergency department. Severe pain may indicate complications like bile leak or infection, and prompt evaluation is crucial.
How can I manage post-operative nausea or vomiting after biliary surgery?
Follow the dietary advice given by your ILBS nutritionist, eat small frequent meals, and take prescribed antiemetics. If symptoms persist, call 011-46300000 for guidance.
What is the turnaround time for receiving my biliary biopsy results from ILBS?
Typically, biopsy results are available within 5-7 working days. You will be notified by our team. For urgent cases, please contact the pathology department at 011-46300000.
How to escalate a complaint with ILBS
If the first response isn’t good enough, here’s the path to a resolution.
ILBS (Institute of Liver and Biliary Sciences) is a super-specialty hospital in New Delhi. For patient feedback, grievances, or administrative issues, the hospital provides a dedicated grievance redressal mechanism. Start with the primary contact, escalate to the Grievance Redressal Officer, and if unresolved, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission.
Primary Customer Care / Feedback
Submit your feedback or grievance through the hospital's official contact page or via email. This is the first point of contact for general complaints and queries.
Email
info@ilbs.in
Official email for feedback and grievances as listed on the ILBS contact page.
Include your name, email, phone number, and subject line in the email for a faster response.
If you have supporting documents, attach them in PDF or JPEG format (max size as per website).
Escalation to Grievance Redressal Officer
If your issue is not resolved at the first level, escalate it to the Grievance Redressal Officer at ILBS.
Grievance Redressal Officer
Dr. Shantanu Dubey, Deputy Head Operations Contact via hospital phone: 011-46300000 (ask for extension 22307) or email transplantilbs@ilbs.in (as per third-party source).
Email
transplantilbs@ilbs.in
Email mentioned in third-party source for grievance redressal; verify with hospital.
The Grievance Redressal Officer is Dr. Shantanu Dubey, Deputy Head Operations, located at D-1, Vasant Kunj, New Delhi.
Mention your earlier complaint reference number and details when escalating.
If the hospital does not resolve your grievance, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
You can also file a complaint with the Delhi State Consumer Disputes Redressal Commission (DSLSA) or the District Consumer Forum depending on the claim amount.
For medical negligence or service deficiency, you may also approach the Delhi Medical Council or the Ministry of Health, but the consumer forum is the standard route.
Tips for a stronger escalation
Keep a written record of all communications, including emails, phone calls, and in-person visits.
Clearly state your complaint, desired resolution, and a deadline for response.
If contacting by phone, note the date, time, and name of the person you spoke with.
Escalate in writing after a reasonable time (e.g., 7-10 days) if no response is received.
When filing a consumer complaint, keep copies of bills, prescriptions, and any other evidence.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer case.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
