Troubleshooting tips and frequently asked questions for ILBS Kidney Transplant.
Troubleshooting tips
If you experience sudden weight gain or swelling after a kidney transplant, contact ILBS immediately at 011-46300000, as this could indicate fluid retention or rejection.
For post-transplant medication side effects like nausea or tremors, do not stop medication; instead, consult your ILBS transplant coordinator for dose adjustment or alternative medications.
If you notice a decrease in urine output or dark-colored urine, call ILBS's 24/7 transplant helpline right away, as this may signal graft dysfunction.
To prevent infection, avoid crowded places and follow ILBS's hand hygiene and mask guidelines, especially in the first 6 months post-transplant.
If you miss a dose of immunosuppressants, take it as soon as you remember, but if it's close to the next dose, skip it and inform your ILBS doctor; never double-dose.
Frequently asked questions
What should I do if I experience signs of kidney rejection after transplant at ILBS?
Contact ILBS immediately at 011-46300000 or the 24/7 transplant helpline. Symptoms include fever, swelling, reduced urine output, or tenderness over the transplant area. Early intervention is critical.
How can I manage medication side effects after a kidney transplant at ILBS?
Do not stop or adjust medications without consulting your ILBS transplant team. They can modify doses or prescribe supportive treatments. Call 011-46300000 to speak with a specialist.
What is the typical follow-up schedule after a kidney transplant at ILBS?
ILBS recommends frequent follow-ups initially (weekly to monthly) to monitor graft function and immunosuppressant levels. Your coordinator will provide a personalized schedule. For urgent concerns, call 011-46300000.
How to escalate a complaint with ILBS
If the first response isn’t good enough, here’s the path to a resolution.
ILBS (Institute of Liver and Biliary Sciences) is a super-specialty hospital in New Delhi. For patient feedback, grievances, or administrative issues, the hospital provides a dedicated grievance redressal mechanism. Start with the primary contact, escalate to the Grievance Redressal Officer, and if unresolved, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission.
Primary Customer Care / Feedback
Submit your feedback or grievance through the hospital's official contact page or via email. This is the first point of contact for general complaints and queries.
Email
info@ilbs.in
Official email for feedback and grievances as listed on the ILBS contact page.
Include your name, email, phone number, and subject line in the email for a faster response.
If you have supporting documents, attach them in PDF or JPEG format (max size as per website).
Escalation to Grievance Redressal Officer
If your issue is not resolved at the first level, escalate it to the Grievance Redressal Officer at ILBS.
Grievance Redressal Officer
Dr. Shantanu Dubey, Deputy Head Operations Contact via hospital phone: 011-46300000 (ask for extension 22307) or email transplantilbs@ilbs.in (as per third-party source).
Email
transplantilbs@ilbs.in
Email mentioned in third-party source for grievance redressal; verify with hospital.
The Grievance Redressal Officer is Dr. Shantanu Dubey, Deputy Head Operations, located at D-1, Vasant Kunj, New Delhi.
Mention your earlier complaint reference number and details when escalating.
If the hospital does not resolve your grievance, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
You can also file a complaint with the Delhi State Consumer Disputes Redressal Commission (DSLSA) or the District Consumer Forum depending on the claim amount.
For medical negligence or service deficiency, you may also approach the Delhi Medical Council or the Ministry of Health, but the consumer forum is the standard route.
Tips for a stronger escalation
Keep a written record of all communications, including emails, phone calls, and in-person visits.
Clearly state your complaint, desired resolution, and a deadline for response.
If contacting by phone, note the date, time, and name of the person you spoke with.
Escalate in writing after a reasonable time (e.g., 7-10 days) if no response is received.
When filing a consumer complaint, keep copies of bills, prescriptions, and any other evidence.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer case.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
