ILBS Medical Diagnostics: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for ILBS Medical Diagnostics.
Troubleshooting tips
If you experience delays in receiving diagnostic reports, first check your registered email and spam folder, as ILBS sends reports digitally. If not found, contact the diagnostics helpdesk at 011-46300000 with your patient ID for immediate assistance.
For issues with online report access, ensure you are using the correct patient ID and date of birth as registered. If the portal shows an error, clear your browser cache or try a different browser. For persistent issues, email info@ilbs.in with your details.
If a diagnostic test result seems inconsistent with your symptoms, do not panic. Contact ILBS's diagnostic department to verify the accuracy and request a re-test if necessary. They can also guide you on next steps.
When scheduling a diagnostic appointment, if you face difficulty booking online, call 011-46300000 to book via phone. Have your doctor's prescription ready for smooth scheduling.
If you need to reschedule or cancel a diagnostic appointment, do so at least 24 hours in advance to avoid cancellation fees. Use the online portal or call the support number.
Frequently asked questions
How can I get my diagnostic reports from ILBS?
Reports are typically sent via email within 24-48 hours. If not received, check spam or contact the diagnostics helpdesk at 011-46300000 with your patient ID.
What should I do if I face issues accessing my reports online?
Ensure you are using the correct patient ID and date of birth. Clear browser cache or try a different browser. If issues persist, email info@ilbs.in with your details.
How long does it take to get diagnostic results?
Most routine tests are reported within 24-48 hours. Complex tests may take longer. For status updates, call 011-46300000.
How to escalate a complaint with ILBS
If the first response isn’t good enough, here’s the path to a resolution.
ILBS (Institute of Liver and Biliary Sciences) is a super-specialty hospital in New Delhi. For patient feedback, grievances, or administrative issues, the hospital provides a dedicated grievance redressal mechanism. Start with the primary contact, escalate to the Grievance Redressal Officer, and if unresolved, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission.
Primary Customer Care / Feedback
Submit your feedback or grievance through the hospital's official contact page or via email. This is the first point of contact for general complaints and queries.
Email
info@ilbs.in
Official email for feedback and grievances as listed on the ILBS contact page.
Include your name, email, phone number, and subject line in the email for a faster response.
If you have supporting documents, attach them in PDF or JPEG format (max size as per website).
Escalation to Grievance Redressal Officer
If your issue is not resolved at the first level, escalate it to the Grievance Redressal Officer at ILBS.
Grievance Redressal Officer
Dr. Shantanu Dubey, Deputy Head Operations Contact via hospital phone: 011-46300000 (ask for extension 22307) or email transplantilbs@ilbs.in (as per third-party source).
Email
transplantilbs@ilbs.in
Email mentioned in third-party source for grievance redressal; verify with hospital.
The Grievance Redressal Officer is Dr. Shantanu Dubey, Deputy Head Operations, located at D-1, Vasant Kunj, New Delhi.
Mention your earlier complaint reference number and details when escalating.
If the hospital does not resolve your grievance, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
You can also file a complaint with the Delhi State Consumer Disputes Redressal Commission (DSLSA) or the District Consumer Forum depending on the claim amount.
For medical negligence or service deficiency, you may also approach the Delhi Medical Council or the Ministry of Health, but the consumer forum is the standard route.
Tips for a stronger escalation
Keep a written record of all communications, including emails, phone calls, and in-person visits.
Clearly state your complaint, desired resolution, and a deadline for response.
If contacting by phone, note the date, time, and name of the person you spoke with.
Escalate in writing after a reasonable time (e.g., 7-10 days) if no response is received.
When filing a consumer complaint, keep copies of bills, prescriptions, and any other evidence.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer case.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
