Troubleshooting tips and frequently asked questions for ILBS Liver Transplant.
Troubleshooting tips
If you experience sudden weight gain or increased abdominal girth post-transplant, it could indicate fluid retention. Contact ILBS immediately at 011-46300000 for evaluation, as early intervention is crucial.
For unexplained fever or chills after transplant, do not wait for your next scheduled appointment. Call ILBS right away; infections can be serious in immunosuppressed patients.
If you miss a dose of your anti-rejection medication, take it as soon as you remember unless it's almost time for your next dose. Never double up. For guidance, call ILBS's transplant coordinator.
To prevent rejection, always attend your scheduled follow-up visits and blood tests. If you cannot travel, ask about teleconsultation options at ILBS.
If you notice any signs of jaundice (yellowing of skin/eyes) or dark urine, seek immediate medical help. These could indicate liver dysfunction and require urgent assessment.
Frequently asked questions
What is the typical waiting time for a liver transplant at ILBS?
Waiting time varies based on organ availability, blood group, and medical urgency. ILBS prioritizes patients with the highest MELD scores. For a personalized estimate, contact the transplant coordinator at 011-46300000.
How soon after a liver transplant can I resume normal activities?
Most patients can resume light activities within 3-6 months, but full recovery may take up to a year. ILBS provides a structured rehabilitation plan. Always follow your surgeon's advice and attend follow-ups.
What should I do if I experience signs of rejection after a liver transplant?
Contact ILBS immediately at 011-46300000. Symptoms may include fever, jaundice, abdominal pain, or changes in liver function tests. Early detection and treatment are vital.
How to escalate a complaint with ILBS
If the first response isn’t good enough, here’s the path to a resolution.
ILBS (Institute of Liver and Biliary Sciences) is a super-specialty hospital in New Delhi. For patient feedback, grievances, or administrative issues, the hospital provides a dedicated grievance redressal mechanism. Start with the primary contact, escalate to the Grievance Redressal Officer, and if unresolved, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission.
Primary Customer Care / Feedback
Submit your feedback or grievance through the hospital's official contact page or via email. This is the first point of contact for general complaints and queries.
Email
info@ilbs.in
Official email for feedback and grievances as listed on the ILBS contact page.
Include your name, email, phone number, and subject line in the email for a faster response.
If you have supporting documents, attach them in PDF or JPEG format (max size as per website).
Escalation to Grievance Redressal Officer
If your issue is not resolved at the first level, escalate it to the Grievance Redressal Officer at ILBS.
Grievance Redressal Officer
Dr. Shantanu Dubey, Deputy Head Operations Contact via hospital phone: 011-46300000 (ask for extension 22307) or email transplantilbs@ilbs.in (as per third-party source).
Email
transplantilbs@ilbs.in
Email mentioned in third-party source for grievance redressal; verify with hospital.
The Grievance Redressal Officer is Dr. Shantanu Dubey, Deputy Head Operations, located at D-1, Vasant Kunj, New Delhi.
Mention your earlier complaint reference number and details when escalating.
If the hospital does not resolve your grievance, approach the National Consumer Helpline or the Delhi State Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
You can also file a complaint with the Delhi State Consumer Disputes Redressal Commission (DSLSA) or the District Consumer Forum depending on the claim amount.
For medical negligence or service deficiency, you may also approach the Delhi Medical Council or the Ministry of Health, but the consumer forum is the standard route.
Tips for a stronger escalation
Keep a written record of all communications, including emails, phone calls, and in-person visits.
Clearly state your complaint, desired resolution, and a deadline for response.
If contacting by phone, note the date, time, and name of the person you spoke with.
Escalate in writing after a reasonable time (e.g., 7-10 days) if no response is received.
When filing a consumer complaint, keep copies of bills, prescriptions, and any other evidence.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer case.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
