Faber · India

Faber customer care and complaint escalation, India

Faber customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

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How to escalate a complaint with Faber

If the first response isn’t good enough, here’s the path to a resolution.

Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.

  1. Contact Faber Customer Care

    Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.

    Toll-Free Number
    1800-209-3484 Available 8:00 AM to 8:00 PM, 7 days a week.
    Alternate Toll-Free Number
    18002673484 For Faber India online store only.
    Email
    ks-customercare.in@franke.com Use for all customer care and installation queries.
    • Keep your product serial number and purchase invoice handy when calling or emailing.
    • Note down the complaint reference number provided by customer care.
    • You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.

  2. Escalate to Grievance Officer

    If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.

    • Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
    • Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
    • Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
    • Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.

  3. File a Consumer Complaint

    If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free number for consumer complaints across India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in File a complaint online and track its status.
    • You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, either online or through your district commission.
    • For sector-specific issues, you may also approach regulators like BIS (for product quality) or the relevant ministry.
    • Keep all documents: invoices, warranty, correspondence, and proof of complaint to Faber.
    • Consider using online consumer complaint platforms like Voxya for additional support.

Tips for a stronger escalation

  • Always keep a record of all communication: dates, names, reference numbers, and copies of emails.
  • Be clear and concise about the issue and the resolution you seek.
  • Escalate in writing (email) to create a paper trail.
  • Give the company a reasonable timeframe (e.g., 7-15 days) to resolve before escalating.
  • If calling, note the customer care executive's name and the call reference number.
  • Use social media to publicly ask for help, but avoid sharing personal details publicly.

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