Troubleshooting tips and frequently asked questions for Faber Cooktops.
Troubleshooting tips
If the burner won't ignite, check that the gas supply valve is fully open and the burner cap is dry and correctly seated; clean any food debris from the igniter with a soft brush.
For weak or uneven flames, remove the burner head and clean the flame ports with a pin or wire brush to clear blockages from spills.
If the auto-ignition keeps clicking after the flame is lit, dry the igniter and surrounding area thoroughly; moisture or spills can cause continuous sparking.
When the flame goes out unexpectedly, ensure the thermocouple (flame failure device) is clean and positioned correctly in the flame; if damaged, contact Faber service.
For glass-top models, avoid using abrasive cleaners; use a ceramic glass cleaner and soft cloth to prevent scratches and maintain performance.
Frequently asked questions
How do I troubleshoot a Faber cooktop that won't ignite?
First, ensure the gas supply is on and the burner cap is dry and properly aligned. Clean the igniter and burner ports with a soft brush. If the issue persists, contact Faber customer care at 1800-209-3484 or ks-customercare.in@franke.com for assistance.
What is the turnaround time for Faber cooktop repairs in India?
Faber aims to schedule a service visit within 24-48 hours of complaint registration. Actual repair time depends on part availability and the nature of the issue. You can track your service request by calling 1800-209-3484.
How do I escalate an unresolved Faber cooktop issue?
If your issue is not resolved within 72 hours, escalate by emailing ks-customercare.in@franke.com with your complaint number and details. You may also call 1800-209-3484 and ask for a supervisor.
How to escalate a complaint with Faber
If the first response isn’t good enough, here’s the path to a resolution.
Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.
Contact Faber Customer Care
Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.
Toll-Free Number
1800-209-3484
Available 8:00 AM to 8:00 PM, 7 days a week.
Keep your product serial number and purchase invoice handy when calling or emailing.
Note down the complaint reference number provided by customer care.
You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
Escalate to Grievance Officer
If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.
Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
File a Consumer Complaint
If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.
National Consumer Helpline
1915
Toll-free number for consumer complaints across India.
