Troubleshooting tips and frequently asked questions for Faber Water Purifiers.
Troubleshooting tips
If the purifier is not dispensing water, check if the inlet water supply valve is fully open and ensure there is no kink or blockage in the tubing. Also, verify that the power cord is securely plugged in and the unit is turned on.
For slow water flow, replace the sediment and carbon filters if they haven't been changed in the last 6-12 months. A clogged filter is the most common cause of reduced flow. Refer to your user manual for filter replacement instructions.
If you notice a strange taste or odor, flush the system by dispensing 2-3 liters of water. If the issue persists, replace the post-carbon filter or perform a membrane flush as per the manual. Ensure the storage tank is clean.
When the purifier displays an error code (e.g., blinking red light), refer to the troubleshooting section of your manual. Often, resetting the unit by unplugging it for 30 seconds and plugging it back in can clear temporary errors.
For leaks, check all tubing connections and ensure they are tightly secured. Inspect the O-rings on the filter housings and replace if worn. If the leak is from the storage tank, check for cracks and contact customer support if damaged.
Frequently asked questions
How do I reset my Faber water purifier after a filter change?
After replacing the filter, press and hold the reset button (usually located on the front panel) for 3-5 seconds until the filter indicator light turns off or resets. If your model has a digital display, navigate to the filter reset option in the settings menu. Refer to your user manual for specific instructions. If the reset fails, contact Faber customer care at 1800-209-3484.
What should I do if my Faber water purifier is leaking?
First, turn off the water supply and unplug the unit. Check all tubing connections and tighten any loose fittings. Inspect the filter housings and O-rings for damage; replace if necessary. If the leak persists, it may be due to a damaged internal component. Contact Faber customer support at 1800-209-3484 or email ks-customercare.in@franke.com for assistance. A technician will be dispatched if needed.
How often should I replace the filters in my Faber water purifier?
Filter replacement frequency depends on usage and water quality. Typically, sediment and carbon filters should be replaced every 6-12 months, while the RO membrane lasts 18-24 months. Your purifier may have indicator lights to alert you. For specific guidance, refer to your user manual or contact Faber customer care at 1800-209-3484.
How to escalate a complaint with Faber
If the first response isn’t good enough, here’s the path to a resolution.
Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.
Contact Faber Customer Care
Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.
Toll-Free Number
1800-209-3484
Available 8:00 AM to 8:00 PM, 7 days a week.
Keep your product serial number and purchase invoice handy when calling or emailing.
Note down the complaint reference number provided by customer care.
You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
Escalate to Grievance Officer
If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.
Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
File a Consumer Complaint
If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.
National Consumer Helpline
1915
Toll-free number for consumer complaints across India.
