Troubleshooting tips and frequently asked questions for Faber Dishwashers.
Troubleshooting tips
If dishes remain dirty, check that spray arms are not blocked by large utensils and rotate freely. Remove and clean spray arm holes with a toothpick. Also ensure you are using the correct cycle for the soil level and that the detergent dispenser opens during the cycle.
For poor drying, ensure the rinse aid dispenser is filled and set to the recommended level (usually 3-4). Select a cycle with a heated dry option. Also, avoid overloading; leave space between items for air circulation.
If water pools at the bottom, clean the filter assembly and check the drain hose for kinks or clogs. Run a rinse cycle with a dishwasher cleaner to remove grease buildup. Ensure the garbage disposal (if connected) is clear.
When the dishwasher won't start, check that the door is latched securely and the control lock is not activated. Reset the breaker. If the display is blank, there may be a power issue; verify the outlet has power.
For unusual noises, check for foreign objects in the sump or spray arms. Secure loose items in the rack. A humming noise may indicate a drain pump issue; if persistent, contact Faber support.
Frequently asked questions
How do I reset my Faber dishwasher?
To reset your Faber dishwasher, turn off the power at the circuit breaker for 1 minute, then restore power. Alternatively, press and hold the Start/Cancel button for 3-5 seconds until the cycle cancels. If the issue persists, contact Faber support at 1800-209-3484 or ks-customercare.in@franke.com.
What is the turnaround time for Faber dishwasher service in India?
Faber aims to provide service within 24-48 hours of complaint registration in most metro areas, and within 3-5 business days in remote locations. For urgent issues, call 1800-209-3484. You can also email ks-customercare.in@franke.com.
How do I escalate a Faber dishwasher complaint?
If your issue is not resolved within the expected timeframe, escalate by calling Faber customer care at 1800-209-3484 and requesting a supervisor. You may also email ks-customercare.in@franke.com with your complaint details and previous ticket number. For further escalation, contact Faber's regional service manager.
How to escalate a complaint with Faber
If the first response isn’t good enough, here’s the path to a resolution.
Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.
Contact Faber Customer Care
Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.
Toll-Free Number
1800-209-3484
Available 8:00 AM to 8:00 PM, 7 days a week.
Keep your product serial number and purchase invoice handy when calling or emailing.
Note down the complaint reference number provided by customer care.
You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
Escalate to Grievance Officer
If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.
Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
File a Consumer Complaint
If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.
National Consumer Helpline
1915
Toll-free number for consumer complaints across India.
