Troubleshooting tips and frequently asked questions for Faber Water Heaters.
Troubleshooting tips
If your Faber water heater is not heating water, first check if the power cord is securely plugged into a working outlet and that the circuit breaker has not tripped. Reset the breaker if needed.
For electric models, inspect the heating element for mineral buildup or damage. Turn off power, drain the tank, and test the element with a multimeter; replace if faulty.
If the water is not hot enough, adjust the thermostat to a higher setting (usually behind an access panel). Wait 2-3 hours for the water to heat, and ensure the dip tube is intact.
For gas models, if the pilot light keeps going out, check the thermocouple. Clean it gently or replace it if corroded. Also, ensure the gas supply valve is fully open.
If you see water leaking from the tank or fittings, tighten connections or replace the T&P relief valve if it's dripping. For tank leaks, contact Faber service immediately as it may indicate internal corrosion.
Frequently asked questions
How do I reset my Faber water heater?
To reset your Faber water heater, locate the reset button (usually on the thermostat or control panel) and press it firmly. If the heater has a digital display, turn off power at the breaker for 30 seconds, then turn it back on. If the reset button trips repeatedly, contact Faber support at 1800-209-3484.
What is the turnaround time for Faber water heater repair?
Faber aims to schedule a service visit within 24-48 hours of your complaint. Actual repair time depends on part availability and the issue's complexity. You can track your service request by calling 1800-209-3484 or emailing ks-customercare.in@franke.com.
How do I contact Faber customer care for water heater issues?
You can reach Faber customer care by phone at 1800-209-3484 (toll-free) or via email at ks-customercare.in@franke.com. For faster service, have your model number, serial number, and proof of purchase ready.
How to escalate a complaint with Faber
If the first response isn’t good enough, here’s the path to a resolution.
Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.
Contact Faber Customer Care
Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.
Toll-Free Number
1800-209-3484
Available 8:00 AM to 8:00 PM, 7 days a week.
Keep your product serial number and purchase invoice handy when calling or emailing.
Note down the complaint reference number provided by customer care.
You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
Escalate to Grievance Officer
If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.
Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
File a Consumer Complaint
If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.
National Consumer Helpline
1915
Toll-free number for consumer complaints across India.
