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Learnings on Customer Service

When the Second Repair Doesn’t Hold: What Repeat Service Visits Teach Us

Anindya Chatterjee Learnings on Customer Service November 11, 2026

Summarizing complaint posts, news reports and recent consumer-commission orders in India, one recurring theme. Repeat service visits are at the root of most relationships gone sour.

When a repair fails twice, a service problem becomes a…