ZeroB · India

ZeroB customer care and complaint escalation, India

ZeroB customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with ZeroB

If the first response isn’t good enough, here’s the path to a resolution.

ZeroB is a water purifier brand by Ion Exchange (India) Ltd. For service requests or complaints, customers can reach out via the service helpline, WhatsApp, or email. Escalation options include a dedicated escalation authority and external consumer grievance channels.

  1. Primary Customer Care

    Contact ZeroB's customer service for initial support, service requests, or complaints.

    Service Helpline
    022 68486848 Available 9:00 AM to 9:00 PM
    WhatsApp
    +917756043064 WhatsApp support
    Email
    zerob@ionexchange.co.in General support email
    Email (Service)
    hws.service@ionexchange.co.in Service-related email
    • Keep your product model, purchase date, and service request details handy when contacting.

  2. Escalation to Management Authority

    If the primary support does not resolve your issue, escalate to the designated Escalation Management Authority.

    Escalation Helpline
    022 68486899 Escalation Management Authority
    Escalation Email
    escalation@ionexchange.co.in For escalation requests
    • Mention your previous service request reference number and explain why the initial resolution was unsatisfactory.

  3. External Consumer Grievance Redressal

    If the company does not resolve your complaint, approach India's consumer grievance mechanisms.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration
    • You can also file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, if the matter remains unresolved.

Tips for a stronger escalation

  • Keep records of all communications, including call logs, emails, and service request numbers.
  • Clearly state your complaint and desired resolution when contacting customer care.
  • Escalate in writing (email) to have a paper trail.
  • If the issue is not resolved, escalate to the designated authority within the company before going external.
  • Use the National Consumer Helpline (1915) for guidance on filing a formal consumer complaint.
  • Check if your issue falls under a sector regulator (e.g., BIS for product quality) and approach accordingly.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

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