Troubleshooting tips and frequently asked questions for ZeroB Water Purifier.
Troubleshooting tips
If water flow is slow or stops, check the inlet water pressure; it should be between 0.3 and 3 kg/cm². If low, install a booster pump. Also inspect the pre-filter cartridge and replace if clogged (typically every 3-6 months).
If the purifier makes unusual noises or vibrates excessively, ensure it is placed on a level surface and that the inlet water supply is fully open. Air trapped in the system can cause noise; run the purifier for a few minutes to purge air.
If the taste or odour of purified water is unpleasant, replace the post-carbon filter and check the UV lamp (if applicable). For ZeroB models with mineral cartridges, replace them as per schedule (usually annually).
If the purifier leaks from the housing or tubing, check that all connections are tight and that O-rings are properly seated. Do not overtighten, as this can damage the housing. If leakage persists, contact ZeroB support.
If the electrical components (pump, SMPS) fail, verify that the power supply is stable and the plug is securely connected. Reset the purifier by unplugging for 30 seconds and restarting. If the issue continues, schedule a service call.
Frequently asked questions
What should I do if my ZeroB water purifier is not turning on?
Check if the power cord is securely plugged in and the socket is functional. Ensure the purifier's power switch is on. If there is a power surge, reset the internal fuse or MCB. If the purifier still does not turn on, contact ZeroB support at 022 68486848 or email zerob@ionexchange.co.in for assistance.
How often should I replace the filters in my ZeroB water purifier?
Filter replacement intervals depend on usage and water quality. Typically, pre-filter every 3-6 months, sediment filter every 6-12 months, carbon filter every 6-12 months, RO membrane every 18-24 months, and UV lamp annually. Refer to your model's manual or contact ZeroB support for personalized advice.
What is the turnaround time for a ZeroB service technician visit?
ZeroB aims to schedule a technician visit within 24-48 hours of your request, depending on your location in India. For major cities, it may be quicker. You can book a service by calling 022 68486848 or emailing zerob@ionexchange.co.in.
How to escalate a complaint with ZeroB
If the first response isn’t good enough, here’s the path to a resolution.
ZeroB is a water purifier brand by Ion Exchange (India) Ltd. For service requests or complaints, customers can reach out via the service helpline, WhatsApp, or email. Escalation options include a dedicated escalation authority and external consumer grievance channels.
Primary Customer Care
Contact ZeroB's customer service for initial support, service requests, or complaints.
