Troubleshooting tips and frequently asked questions for ZeroB RO Water Purifier.
Troubleshooting tips
If the purifier is not dispensing water, check if the storage tank is full and the power cord is securely plugged in. Ensure the inlet water supply valve is open and there is no kink in the tubing.
If water flow is slow, replace the pre-filter cartridge (typically every 6 months) and check for clogged sediment filters. Also, verify that the inlet water pressure is between 0.3 and 3 kg/cm²; if low, install a booster pump.
If the water tastes bad or has an odor, replace the post-carbon filter and perform a manual flush cycle as per the manual. Also, clean the storage tank with a mild bleach solution if it hasn't been cleaned in the last 3 months.
If the purifier is leaking, inspect all tubing connections and O-rings for damage or loose fittings. Tighten or replace as needed. Ensure the drain pipe is not blocked and is properly connected.
If the UV lamp fails (indicated by no glow), replace the UV lamp (typically every 12 months). If the issue persists, check the ballast and wiring connections.
Frequently asked questions
What should I do if my ZeroB RO water purifier is not turning on?
First, check if the power cord is securely plugged into a working outlet. Ensure the power switch is on. If there is still no power, check the fuse or circuit breaker. If the problem persists, contact ZeroB support at 022 68486848 or email zerob@ionexchange.co.in for assistance.
How often should I replace the filters in my ZeroB RO purifier?
Typically, pre-filters and sediment filters should be replaced every 6 months, while the RO membrane lasts 12-18 months and post-carbon filters every 12 months. However, replacement frequency depends on water quality and usage. Refer to your user manual for specific recommendations.
What is the turnaround time for a ZeroB service technician to visit?
ZeroB aims to schedule a technician visit within 24-48 hours of your complaint, depending on your location. For major cities, it may be quicker. You can expedite by calling 022 68486848 or emailing zerob@ionexchange.co.in with your details.
How to escalate a complaint with ZeroB
If the first response isn’t good enough, here’s the path to a resolution.
ZeroB is a water purifier brand by Ion Exchange (India) Ltd. For service requests or complaints, customers can reach out via the service helpline, WhatsApp, or email. Escalation options include a dedicated escalation authority and external consumer grievance channels.
Primary Customer Care
Contact ZeroB's customer service for initial support, service requests, or complaints.
