Troubleshooting tips and frequently asked questions for ZeroB UV Water Purifier.
Troubleshooting tips
If water flow is slow, check if the sediment filter is clogged. Replace it every 6-8 months or earlier if you have hard water. Also, ensure the inlet water pressure is between 1.5 to 3 bar; if low, install a booster pump.
If the purifier is leaking, inspect the O-rings and connections. Tighten loose fittings and replace damaged O-rings. For ZeroB models, ensure the storage tank is not overfilled and the float valve is functioning.
If the taste of water is unpleasant, replace the activated carbon filter and check the RO membrane. Run the purifier for 10-15 minutes to flush out new filters. If the issue persists, test the TDS levels; if above 500 ppm, consider a membrane replacement.
If the purifier does not turn on, check the power supply and fuse. Reset the purifier by unplugging it for 5 minutes. If the issue continues, contact ZeroB support at 022 68486848.
If the UV lamp fails, replace it annually. ZeroB purifiers indicate UV failure with a red light. Ensure the lamp is properly seated and the quartz sleeve is clean.
Frequently asked questions
What should I do if my ZeroB water purifier is not dispensing water?
First, check if the power supply is on and the tank is not empty. Ensure the inlet valve is open and the filters are not clogged. If the issue persists, reset the purifier by unplugging it for 5 minutes. For immediate assistance, call ZeroB support at 022 68486848 or email zerob@ionexchange.co.in.
How often should I replace the filters in my ZeroB water purifier?
Sediment and carbon filters typically need replacement every 6-8 months, while the RO membrane lasts 18-24 months, depending on water quality and usage. ZeroB recommends checking the filter life indicator and replacing as needed. For specific guidance, contact ZeroB support.
What is the turnaround time for ZeroB service in India?
ZeroB aims to provide service within 24-48 hours in most Indian cities. For remote areas, it may take up to 72 hours. You can escalate by calling 022 68486848 or emailing zerob@ionexchange.co.in.
How to escalate a complaint with ZeroB
If the first response isn’t good enough, here’s the path to a resolution.
ZeroB is a water purifier brand by Ion Exchange (India) Ltd. For service requests or complaints, customers can reach out via the service helpline, WhatsApp, or email. Escalation options include a dedicated escalation authority and external consumer grievance channels.
Primary Customer Care
Contact ZeroB's customer service for initial support, service requests, or complaints.
