Troubleshooting tips and frequently asked questions for Titan watches Clocks.
Troubleshooting tips
If your Titan wall clock is running slow or fast, adjust the time by gently turning the time-setting knob on the back. For quartz clocks, ensure the battery is fresh; a low battery can cause time drift.
For chiming clocks, if the chime is off or not working, check that the chime selector is set to 'Auto' or 'On' and that the clock is fully wound (for mechanical) or has fresh batteries (for quartz).
If the clock hands are stuck or not moving, check for any obstruction, such as a bent hand touching the glass or another hand. Gently realign the hands, but if the issue persists, contact Titan support.
If your Titan clock is not lighting up (for models with backlight), ensure the light sensor is not covered and the battery is charged. For solar models, place the clock in direct sunlight for a few hours to recharge.
Frequently asked questions
How do I reset my Titan wall clock after changing the battery?
After replacing the battery, set the correct time by turning the time-setting knob. For some models, you may need to press the reset button on the back. If the clock does not start, wait 30 seconds and try again. If issues persist, contact Titan support at 1800-266-0123.
What should I do if my Titan clock chimes at the wrong time?
Ensure the chime selector is set correctly and the clock is wound or has fresh batteries. If the chime is still off, you may need to adjust the chime sequence by moving the minute hand forward to the next quarter hour. For persistent issues, contact Titan support.
How long does it take to repair a Titan clock under warranty?
Titan typically completes warranty repairs within 7-10 business days after receiving the product. You can send your clock to our service center or visit a Titan store. For assistance, call 1800-266-0123 or email customercare@titan.co.in.
How to escalate a complaint with Titan watches
If the first response isn’t good enough, here’s the path to a resolution.
Titan Company Limited is an Indian watch and accessories manufacturer. For product issues, returns, or complaints, customers can reach out via the toll-free helpline or email. Escalation options include the company's grievance officer and external consumer forums.
Contact Titan Customer Care
Reach out to Titan's customer support for assistance with product issues, returns, or complaints. They are available via phone, email, and WhatsApp.
+916366920144
For complaint registration via WhatsApp
Keep your order number, product details, and proof of purchase ready when contacting support.
If your issue is not resolved in the first interaction, ask for a complaint reference number.
Escalate to Grievance / Nodal Officer
If customer care does not resolve your issue, escalate to Titan's grievance officer or the Data Protection Officer for privacy-related concerns.
Data Protection Officer
dpo@titancompany.com
For privacy-related complaints; contact person: Rajesh Ranjan
For general escalations, use the same customer care channels but request to speak with a supervisor or grievance officer.
If you have a privacy complaint, email the DPO directly with details of your concern.
External Consumer Forum / Regulator
If Titan fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
