Troubleshooting tips and frequently asked questions for Titan watches Wallets.
Troubleshooting tips
If your Titan wallet's stitching is coming loose, avoid using it until repaired to prevent further damage. Visit the nearest Titan store or authorized service center for professional stitching repair.
For leather wallets that have developed stains or water spots, gently clean with a soft, slightly damp cloth and a mild leather cleaner. Avoid soaking the leather and let it air dry away from direct heat.
If the wallet's snap button or zipper is stuck, apply a small amount of graphite powder (from a pencil) to the mechanism to lubricate it. Do not use oil-based lubricants as they can damage the material.
To maintain the shape and longevity of your Titan wallet, avoid overstuffing it. Remove unnecessary cards and receipts regularly to prevent stretching and deformation.
If your wallet has a warranty and shows a manufacturing defect, contact Titan customer care at 1800-266-0123 or email customercare@titan.co.in to initiate a warranty claim. Keep your purchase receipt handy.
Frequently asked questions
How long does Titan wallet repair take?
Titan wallet repairs typically take 7-10 business days from the date of submission at a Titan store or service center. For warranty-covered defects, the turnaround may be shorter. Contact customer care at 1800-266-0123 for specific timelines.
What is the warranty period for Titan wallets?
Titan wallets come with a 1-year warranty against manufacturing defects. To claim, visit a Titan store or contact customer care with your purchase receipt. The warranty does not cover normal wear and tear, misuse, or damage from improper care.
How can I escalate a complaint about my Titan wallet?
If your issue is not resolved at the store level, escalate by calling 1800-266-0123 or emailing customercare@titan.co.in. Provide your purchase details and a clear description of the issue. Our team will escalate to the appropriate department and ensure a resolution within 48 hours.
How to escalate a complaint with Titan watches
If the first response isn’t good enough, here’s the path to a resolution.
Titan Company Limited is an Indian watch and accessories manufacturer. For product issues, returns, or complaints, customers can reach out via the toll-free helpline or email. Escalation options include the company's grievance officer and external consumer forums.
Contact Titan Customer Care
Reach out to Titan's customer support for assistance with product issues, returns, or complaints. They are available via phone, email, and WhatsApp.
+916366920144
For complaint registration via WhatsApp
Keep your order number, product details, and proof of purchase ready when contacting support.
If your issue is not resolved in the first interaction, ask for a complaint reference number.
Escalate to Grievance / Nodal Officer
If customer care does not resolve your issue, escalate to Titan's grievance officer or the Data Protection Officer for privacy-related concerns.
Data Protection Officer
dpo@titancompany.com
For privacy-related complaints; contact person: Rajesh Ranjan
For general escalations, use the same customer care channels but request to speak with a supervisor or grievance officer.
If you have a privacy complaint, email the DPO directly with details of your concern.
External Consumer Forum / Regulator
If Titan fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
