Troubleshooting tips and frequently asked questions for Titan watches Watches.
Troubleshooting tips
If your Titan watch stops working, first check if the crown is fully pushed in. A loose crown can stop the movement. If it's a quartz watch, replace the battery with a fresh one (use a CR2016 or similar, depending on the model).
For watches with a leather strap, avoid exposing them to water or excessive moisture. If the strap gets wet, dry it immediately with a soft cloth and let it air dry completely to prevent damage.
If the watch is running fast or slow, it may need demagnetization. Keep it away from strong magnetic fields (e.g., speakers, fridge magnets) and consider having it serviced by a professional.
To clean your Titan watch, use a soft, lint-free cloth slightly dampened with water. Avoid using harsh chemicals or abrasive cleaners, as they can damage the finish and the crystal.
If the watch fogs up under the crystal, it indicates moisture ingress. Remove the watch immediately, place it in a bowl of uncooked rice for 24 hours, and if the fog persists, contact Titan service.
Frequently asked questions
How long does Titan watch battery last and how to replace it?
Titan watch batteries typically last 2-3 years. To replace, take it to an authorized Titan service center or a local watch repair shop. If you do it yourself, use a proper case opener and a compatible battery (e.g., SR626SW). Ensure the gasket is properly seated to maintain water resistance.
What is the warranty period for Titan watches and how to claim?
Titan watches come with a 2-year international warranty against manufacturing defects. To claim, visit any Titan World store or authorized service center with the warranty card and purchase receipt. For online claims, contact customercare@titan.co.in or call 1800-266-0123.
How long does Titan watch repair take?
Standard repairs typically take 7-10 working days. However, if parts need to be imported, it may take up to 3-4 weeks. You will be notified via SMS/email once the repair is complete. For urgent cases, contact customer care for expedited options.
How to escalate a complaint with Titan watches
If the first response isn’t good enough, here’s the path to a resolution.
Titan Company Limited is an Indian watch and accessories manufacturer. For product issues, returns, or complaints, customers can reach out via the toll-free helpline or email. Escalation options include the company's grievance officer and external consumer forums.
Contact Titan Customer Care
Reach out to Titan's customer support for assistance with product issues, returns, or complaints. They are available via phone, email, and WhatsApp.
+916366920144
For complaint registration via WhatsApp
Keep your order number, product details, and proof of purchase ready when contacting support.
If your issue is not resolved in the first interaction, ask for a complaint reference number.
Escalate to Grievance / Nodal Officer
If customer care does not resolve your issue, escalate to Titan's grievance officer or the Data Protection Officer for privacy-related concerns.
Data Protection Officer
dpo@titancompany.com
For privacy-related complaints; contact person: Rajesh Ranjan
For general escalations, use the same customer care channels but request to speak with a supervisor or grievance officer.
If you have a privacy complaint, email the DPO directly with details of your concern.
External Consumer Forum / Regulator
If Titan fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
