Troubleshooting tips and frequently asked questions for Titan watches Jewellery.
Troubleshooting tips
If your Titan watch strap or bracelet is causing skin irritation, clean it regularly with a soft, dry cloth and avoid exposure to water and chemicals. If irritation persists, visit a Titan store for a professional cleaning or strap replacement.
For a watch that has stopped working, first check if it's a battery issue. If the watch is quartz, replace the battery at an authorized Titan service center. If it's automatic, ensure it's wound or worn regularly. If it still doesn't work, contact Titan support.
If your watch's clasp or buckle is loose or not closing properly, avoid forcing it. Take it to a Titan store for adjustment or repair to prevent damage.
If your watch crystal is scratched, do not attempt to polish it yourself. Visit a Titan service center for professional polishing or replacement.
If your watch's water resistance is compromised (e.g., after battery replacement), have it pressure-tested at a Titan service center to ensure it meets specifications.
Frequently asked questions
How long does it take to repair a Titan watch under warranty?
Titan typically completes warranty repairs within 7-10 business days from the date of receipt at our service center. For out-of-warranty repairs, turnaround time may vary based on the extent of damage and parts availability. You can track the status by contacting our customer care at 1800-266-0123 or emailing customercare@titan.co.in.
What should I do if my Titan watch stops working after being in water?
If your Titan watch stops working after water exposure, immediately dry it with a soft cloth and do not operate the crown or buttons. Contact Titan customer care at 1800-266-0123 or visit the nearest Titan service center for a professional inspection and moisture removal. Do not attempt to open the watch yourself.
How can I get my Titan watch strap adjusted?
You can get your Titan watch strap adjusted for free at any Titan World store or authorized service center. Simply walk in with your watch, and our experts will adjust it to your wrist size. For assistance, call 1800-266-0123 or email customercare@titan.co.in.
How to escalate a complaint with Titan watches
If the first response isn’t good enough, here’s the path to a resolution.
Titan Company Limited is an Indian watch and accessories manufacturer. For product issues, returns, or complaints, customers can reach out via the toll-free helpline or email. Escalation options include the company's grievance officer and external consumer forums.
Contact Titan Customer Care
Reach out to Titan's customer support for assistance with product issues, returns, or complaints. They are available via phone, email, and WhatsApp.
+916366920144
For complaint registration via WhatsApp
Keep your order number, product details, and proof of purchase ready when contacting support.
If your issue is not resolved in the first interaction, ask for a complaint reference number.
Escalate to Grievance / Nodal Officer
If customer care does not resolve your issue, escalate to Titan's grievance officer or the Data Protection Officer for privacy-related concerns.
Data Protection Officer
dpo@titancompany.com
For privacy-related complaints; contact person: Rajesh Ranjan
For general escalations, use the same customer care channels but request to speak with a supervisor or grievance officer.
If you have a privacy complaint, email the DPO directly with details of your concern.
External Consumer Forum / Regulator
If Titan fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
