Troubleshooting tips and frequently asked questions for Statiq EV Charging App.
Troubleshooting tips
If the app fails to load or crashes, force-stop the app and clear its cache. On Android, go to Settings > Apps > Statiq > Storage > Clear Cache. On iOS, double-tap home or swipe up to close the app, then reopen it. If the issue persists, uninstall and reinstall the app.
If you're unable to log in, ensure you have a stable internet connection. Check if your credentials are correct. If you've forgotten your password, use the 'Forgot Password' option to reset it. If you still can't log in, contact support at support@statiq.in or call +91 8070743743.
If the app shows incorrect charging station availability or pricing, refresh the app by pulling down on the screen or restarting the app. Ensure the app is updated to the latest version from the Play Store or App Store. If the issue continues, report it via the in-app feedback option or email support.
Frequently asked questions
How do I troubleshoot app login issues?
Ensure you have a stable internet connection and correct credentials. Use the 'Forgot Password' option if needed. If the issue persists, contact support at support@statiq.in or call +91 8070743743. Our team typically responds within 24 hours.
What should I do if the app crashes frequently?
Force-stop the app and clear its cache. If the problem continues, uninstall and reinstall the app. Ensure your device meets the app's minimum requirements. For further assistance, email support@statiq.in or call +91 8070743743. We aim to resolve issues within 48 hours.
How can I report incorrect station information in the app?
Use the in-app feedback feature or email support@statiq.in with details. Our team will investigate and update the information. Typically, corrections are made within 3-5 business days. For urgent issues, call +91 8070743743.
How to escalate a complaint with Statiq
If the first response isn’t good enough, here’s the path to a resolution.
Statiq is an Indian EV charging network company headquartered in Gurugram, Haryana. For customer support, refunds, or grievances, users can reach out via phone or email. Escalation options include the company's grievance officer for data privacy and external consumer forums for unresolved issues.
Contact Statiq Customer Support
Reach out to Statiq's primary customer care for general queries, support, or refund requests. They provide phone and email support.
Customer Care Phone
+91 8070743743
Available for support and refund requests.
You can file a complaint online at the Consumer Helpline website or call 1915.
For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹50 lakh.
Since Statiq is an EV charging service, sector-specific regulators like the Ministry of Power or BIS may also be relevant, but the general consumer route is recommended.
Tips for a stronger escalation
Always keep records of your communication, including emails, call logs, and transaction receipts.
Clearly state your complaint and desired resolution when contacting customer support.
If the issue is not resolved at the first level, escalate in writing to the grievance officer.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer complaint.
Check Statiq's terms of service and privacy policy for specific refund and grievance procedures.
Be persistent and polite; escalation may require multiple follow-ups.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
