Statiq · Charging App

Statiq Charging App: customer care and complaint escalation

Statiq customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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How to escalate a complaint with Statiq

If the first response isn’t good enough, here’s the path to a resolution.

Statiq is an Indian EV charging network company headquartered in Gurugram, Haryana. For customer support, refunds, or grievances, users can reach out via phone or email. Escalation options include the company's grievance officer for data privacy and external consumer forums for unresolved issues.

  1. Contact Statiq Customer Support

    Reach out to Statiq's primary customer care for general queries, support, or refund requests. They provide phone and email support.

    Customer Care Phone
    +91 8070743743 Available for support and refund requests.
    General Enquiry Email
    enquiry@statiq.in For general enquiries and partnerships.
    Refund/Charge Email
    charge@statiq.in For refund requests and charging-related queries.
    • Keep your transaction details, user ID, and charger location handy when contacting support.
    • If you are requesting a refund, note that refunds are typically processed within 6 months of purchase.

  2. Escalate to Grievance Officer

    If customer support does not resolve your issue, escalate to Statiq's Grievance Redressal Officer, especially for data privacy or compliance concerns.

    Grievance Redressal Email
    dataprivacy@statiq.in For data privacy and grievance redressal.
    • The Grievance Redressal Officer is Robin Dahiya (as per privacy policy).
    We can draft this escalation for you →

  3. External Consumer Escalation

    If Statiq fails to resolve your complaint, escalate to India's consumer protection authorities under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration portal.
    • You can file a complaint online at the Consumer Helpline website or call 1915.
    • For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹50 lakh.
    • Since Statiq is an EV charging service, sector-specific regulators like the Ministry of Power or BIS may also be relevant, but the general consumer route is recommended.

Tips for a stronger escalation

  • Always keep records of your communication, including emails, call logs, and transaction receipts.
  • Clearly state your complaint and desired resolution when contacting customer support.
  • If the issue is not resolved at the first level, escalate in writing to the grievance officer.
  • Use the National Consumer Helpline (1915) for guidance before filing a formal consumer complaint.
  • Check Statiq's terms of service and privacy policy for specific refund and grievance procedures.
  • Be persistent and polite; escalation may require multiple follow-ups.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

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