Statiq Software Solutions (CSMS: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Statiq Software Solutions (CSMS.
Troubleshooting tips
If the CSMS dashboard fails to load, clear your browser cache and disable any ad-blockers or VPNs, then refresh the page. If the issue persists, try accessing the dashboard from an incognito window or a different browser.
For real-time charging data not updating, check your internet connection and ensure that the charging station's SIM card has an active data plan. You can also verify the station's connectivity status in the CSMS under 'Device Management'.
If you encounter errors during firmware updates, ensure the charging station is powered on and has a stable network connection. Try re-uploading the firmware file, and if the issue continues, contact Statiq support with the error code and station ID.
When facing issues with remote start/stop commands, confirm that the charging station is online and not in a fault state. Also, check if the user has the correct permissions in the CSMS. If commands still fail, reset the station's communication module.
Frequently asked questions
How do I troubleshoot CSMS dashboard loading issues?
Clear your browser cache, disable ad-blockers/VPNs, and try incognito mode. If the issue persists, contact Statiq support at support@statiq.in or +91 8070743743 for further assistance. Typical resolution time is within 24 hours.
What should I do if real-time charging data is not updating in the CSMS?
Check your internet connection and the charging station's SIM card data plan. Verify station connectivity in the CSMS under 'Device Management'. If the problem continues, contact Statiq support with your station ID. Our team will escalate the issue and aim to resolve it within 48 hours.
How can I resolve firmware update errors on my charging station?
Ensure the station is powered on and has a stable network connection. Re-upload the firmware file. If the error persists, contact Statiq support at support@statiq.in with the error code and station ID. Our technical team will assist you and typically resolves such issues within 24-48 hours.
How to escalate a complaint with Statiq
If the first response isn’t good enough, here’s the path to a resolution.
Statiq is an Indian EV charging network company headquartered in Gurugram, Haryana. For customer support, refunds, or grievances, users can reach out via phone or email. Escalation options include the company's grievance officer for data privacy and external consumer forums for unresolved issues.
Contact Statiq Customer Support
Reach out to Statiq's primary customer care for general queries, support, or refund requests. They provide phone and email support.
Customer Care Phone
+91 8070743743
Available for support and refund requests.
You can file a complaint online at the Consumer Helpline website or call 1915.
For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹50 lakh.
Since Statiq is an EV charging service, sector-specific regulators like the Ministry of Power or BIS may also be relevant, but the general consumer route is recommended.
Tips for a stronger escalation
Always keep records of your communication, including emails, call logs, and transaction receipts.
Clearly state your complaint and desired resolution when contacting customer support.
If the issue is not resolved at the first level, escalate in writing to the grievance officer.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer complaint.
Check Statiq's terms of service and privacy policy for specific refund and grievance procedures.
Be persistent and polite; escalation may require multiple follow-ups.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
