Troubleshooting tips and frequently asked questions for Statiq White Label).
Troubleshooting tips
If your white-label product is not functioning, first check that all power connections are secure and the device is properly plugged into a working outlet. For Statiq EV chargers, ensure the charging cable is firmly connected to both the vehicle and the charger.
For white-label software or app issues, clear the app cache and force-stop the application, then restart it. If the problem persists, check for updates in the app store or on the Statiq portal.
If you are experiencing connectivity issues with your white-label device, verify that your Wi-Fi or Bluetooth is enabled and that the device is within range. Restart your router and the device, then try reconnecting.
If the white-label product shows an error code, refer to the user manual or the Statiq support page for a list of error codes and their meanings. Common errors include communication failures and hardware malfunctions.
For hardware issues like unusual noises or overheating, immediately power off the device and contact Statiq support at support@statiq.in or +91 8070743743 for further assistance.
Frequently asked questions
What should I do if my Statiq white-label product is not turning on?
First, check that the power cable is securely connected and the outlet is working. If the device still doesn't turn on, try a different outlet. If the issue persists, contact Statiq support at support@statiq.in or +91 8070743743 for assistance. Our team typically responds within 24-48 hours.
How long does it take to get a replacement for a faulty white-label product?
Replacement timelines vary based on the product and location. Typically, after verification, replacements are processed within 7-10 business days. For urgent cases, please contact support for expedited options. You can reach us at support@statiq.in or +91 8070743743.
Can I get technical support for my white-label product?
Yes, Statiq provides technical support for all white-label products. You can reach our support team via email at support@statiq.in or by phone at +91 8070743743. Our support hours are Monday to Saturday, 9 AM to 6 PM IST. We aim to resolve issues within 48 hours.
How to escalate a complaint with Statiq
If the first response isn’t good enough, here’s the path to a resolution.
Statiq is an Indian EV charging network company headquartered in Gurugram, Haryana. For customer support, refunds, or grievances, users can reach out via phone or email. Escalation options include the company's grievance officer for data privacy and external consumer forums for unresolved issues.
Contact Statiq Customer Support
Reach out to Statiq's primary customer care for general queries, support, or refund requests. They provide phone and email support.
Customer Care Phone
+91 8070743743
Available for support and refund requests.
You can file a complaint online at the Consumer Helpline website or call 1915.
For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹50 lakh.
Since Statiq is an EV charging service, sector-specific regulators like the Ministry of Power or BIS may also be relevant, but the general consumer route is recommended.
Tips for a stronger escalation
Always keep records of your communication, including emails, call logs, and transaction receipts.
Clearly state your complaint and desired resolution when contacting customer support.
If the issue is not resolved at the first level, escalate in writing to the grievance officer.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer complaint.
Check Statiq's terms of service and privacy policy for specific refund and grievance procedures.
Be persistent and polite; escalation may require multiple follow-ups.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
