Skechers · India

Skechers customer care and complaint escalation, India

Skechers customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with Skechers

If the first response isn’t good enough, here’s the path to a resolution.

Skechers India offers customer support through a toll-free number and email for product inquiries, returns, and complaints. For unresolved issues, escalate to the Grievance Officer as per the company's privacy policy, and if needed, approach the National Consumer Helpline or Consumer Commission under the Consumer Protection Act, 2019.

  1. Contact Skechers India Customer Care

    Reach out to Skechers India's customer care for assistance with orders, returns, product issues, or general inquiries. They are available Monday to Saturday, 10 am to 7 pm IST.

    Toll-Free Number
    1800-200-8555 Mon-Sat, 10 am to 7 pm IST
    Email
    customercare.india@skechers.com For product-related issues and concerns
    • Keep your order number, product details, and any relevant documentation ready when contacting.
    • If you have already reached out via email, you can also DM @SkechersIndia on X (Twitter) with your full name, registered email ID, and ticket number.

  2. Escalate to Skechers India Grievance Officer

    If your issue is not resolved by customer care, escalate it to the Grievance Officer as per the company's privacy policy. The contact details are provided in the privacy policy page.

    Grievance Officer Contact
    See Privacy Policy Contact details are listed on the Skechers India privacy policy page.
    • Visit https://www.skechers.in/privacy-policy.html to find the Grievance Officer's contact details.
    • Provide a clear summary of your complaint, previous correspondence, and any reference numbers.
    We can draft this escalation for you →

  3. External Escalation via Consumer Protection Routes

    If the company fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India
    Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration portal
    • Before approaching external bodies, ensure you have a written record of your complaint and the company's response.
    • You can also file a complaint online at the National Consumer Helpline website or via the 'Consumer App'.

Tips for a stronger escalation

  • Always keep records of your purchase, including receipts, order confirmations, and warranty documents.
  • Communicate in writing (email or chat) to have a paper trail of your complaint and responses.
  • Be clear and concise about the issue, desired resolution, and any deadlines you set.
  • If contacting via social media, avoid sharing sensitive personal information publicly; use direct messages.
  • Escalate to a higher authority within the company if the first point of contact is unhelpful.
  • If the issue remains unresolved, consider filing a complaint with the National Consumer Helpline or Consumer Commission.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

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