Troubleshooting tips and frequently asked questions for Skechers Accessories.
Troubleshooting tips
If your Skechers accessory (like a hat or bag) has a minor stain, gently spot clean with a mild detergent and cold water, then air dry. Avoid machine washing or using bleach.
For adjustable straps or buckles that are not staying in place, check for debris or wear. If they are broken, contact Skechers customer care for repair or replacement options.
If your accessory has a zipper that is stuck, apply a small amount of zipper lubricant (like wax or silicone spray) and gently work the zipper back and forth. If it still won't budge, do not force it; contact support.
For accessories with metal parts that are tarnishing, use a soft cloth and a jewelry cleaner suitable for the metal type. Avoid abrasive materials that can scratch the surface.
If your accessory has a warranty issue (e.g., defective stitching), keep your receipt and contact Skechers customer care within the warranty period for assistance.
Frequently asked questions
How do I clean my Skechers accessories?
For most Skechers accessories, spot clean with mild detergent and cold water, then air dry. Avoid machine washing and harsh chemicals. For specific care instructions, refer to the product label or contact customer care.
What is the warranty on Skechers accessories?
Skechers accessories typically come with a limited warranty against manufacturing defects. The duration may vary by product. Keep your receipt and contact Skechers customer care at 1800-200-8555 or customercare.india@skechers.com for warranty claims.
How long does it take to get a replacement for a defective accessory?
Once your claim is approved, replacement processing typically takes 7-10 business days. You will be notified via email or phone. For urgent issues, call 1800-200-8555.
How to escalate a complaint with Skechers
If the first response isn’t good enough, here’s the path to a resolution.
Skechers India offers customer support through a toll-free number and email for product inquiries, returns, and complaints. For unresolved issues, escalate to the Grievance Officer as per the company's privacy policy, and if needed, approach the National Consumer Helpline or Consumer Commission under the Consumer Protection Act, 2019.
Contact Skechers India Customer Care
Reach out to Skechers India's customer care for assistance with orders, returns, product issues, or general inquiries. They are available Monday to Saturday, 10 am to 7 pm IST.
Keep your order number, product details, and any relevant documentation ready when contacting.
If you have already reached out via email, you can also DM @SkechersIndia on X (Twitter) with your full name, registered email ID, and ticket number.
Escalate to Skechers India Grievance Officer
If your issue is not resolved by customer care, escalate it to the Grievance Officer as per the company's privacy policy. The contact details are provided in the privacy policy page.
Grievance Officer Contact
See Privacy Policy Contact details are listed on the Skechers India privacy policy page.
Visit https://www.skechers.in/privacy-policy.html to find the Grievance Officer's contact details.
Provide a clear summary of your complaint, previous correspondence, and any reference numbers.
External Escalation via Consumer Protection Routes
If the company fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India
