Troubleshooting tips and frequently asked questions for Skechers Apparel.
Troubleshooting tips
If your Skechers apparel arrives with a defect like loose stitching or a broken zipper, contact Skechers India customer care within 30 days of purchase. Have your order number and a photo of the issue ready for faster resolution.
For sizing issues, refer to the size chart on the product page. If the fit is not right, you can initiate an exchange or return within 7 days of delivery, provided the item is unworn and tags are intact.
To maintain the quality of your Skechers apparel, always follow the care instructions on the label. For example, most activewear should be washed in cold water and air-dried to prevent shrinking or fading.
If you notice color bleeding or fading after the first wash, this may be a manufacturing defect. Document the issue and contact Skechers support within 30 days for a possible replacement or refund.
If you have a question about the authenticity of your Skechers apparel, verify the product's authenticity by checking the 'Authenticity' section on the official Skechers India website or contact customer care with the product's barcode or style number.
Frequently asked questions
How do I return or exchange a defective Skechers apparel item in India?
To return or exchange a defective Skechers apparel item, contact Skechers India customer care within 30 days of purchase. You can reach them at 1800-200-8555 or email customercare.india@skechers.com. Have your order number and photos of the defect ready. They will guide you through the process, which typically involves a reverse pickup and a replacement or refund after inspection.
What is the turnaround time for a Skechers apparel exchange in India?
The turnaround time for an exchange is typically 7-10 business days after the returned item is received and inspected. You will be notified via email or SMS once the exchange is processed. For urgent queries, contact Skechers India at 1800-200-8555.
How can I escalate a complaint about Skechers apparel in India?
If your issue is not resolved by customer care, you can escalate by asking for a senior representative or a complaint number. Skechers India's official support contacts are 1800-200-8555 and customercare.india@skechers.com. They will escalate the matter to the appropriate department for further assistance.
How to escalate a complaint with Skechers
If the first response isn’t good enough, here’s the path to a resolution.
Skechers India offers customer support through a toll-free number and email for product inquiries, returns, and complaints. For unresolved issues, escalate to the Grievance Officer as per the company's privacy policy, and if needed, approach the National Consumer Helpline or Consumer Commission under the Consumer Protection Act, 2019.
Contact Skechers India Customer Care
Reach out to Skechers India's customer care for assistance with orders, returns, product issues, or general inquiries. They are available Monday to Saturday, 10 am to 7 pm IST.
Keep your order number, product details, and any relevant documentation ready when contacting.
If you have already reached out via email, you can also DM @SkechersIndia on X (Twitter) with your full name, registered email ID, and ticket number.
Escalate to Skechers India Grievance Officer
If your issue is not resolved by customer care, escalate it to the Grievance Officer as per the company's privacy policy. The contact details are provided in the privacy policy page.
Grievance Officer Contact
See Privacy Policy Contact details are listed on the Skechers India privacy policy page.
Visit https://www.skechers.in/privacy-policy.html to find the Grievance Officer's contact details.
Provide a clear summary of your complaint, previous correspondence, and any reference numbers.
External Escalation via Consumer Protection Routes
If the company fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India
