Troubleshooting tips and frequently asked questions for Skechers Footwear.
Troubleshooting tips
If your Skechers shoes have a squeaky sole, remove the insole and sprinkle a small amount of baby powder or cornstarch underneath, then reinsert. This reduces friction and eliminates the noise.
For persistent odor, hand wash the insoles with mild soap and water, then air dry completely. Avoid machine washing as it can damage the shoe's structure and adhesives.
If the laces keep coming undone, try the 'bunny ear' knot or double knot. For slip-ons that feel loose, consider using heel grips or insoles for a snugger fit.
To remove scuff marks from leather or synthetic uppers, gently rub with a pencil eraser or a cloth dipped in a mixture of water and baking soda. Test on a small area first.
If the arch support feels inadequate, replace the insole with Skechers Arch Fit insoles or a third-party orthotic that matches your foot type.
Frequently asked questions
How long does it take to resolve a warranty claim for Skechers footwear in India?
Warranty claims are typically processed within 7-10 business days after the product is received and inspected. For assistance, contact Skechers India at customercare.india@skechers.com or call 1800-200-8555.
What should I do if my Skechers shoes have a manufacturing defect?
If you notice a manufacturing defect within the warranty period, reach out to Skechers India customer care via email or phone. They will guide you through the return process and provide a resolution, which may include repair, replacement, or refund.
How can I escalate a complaint about Skechers footwear if I'm not satisfied with the initial response?
If your issue is not resolved to your satisfaction, you can escalate by emailing customercare.india@skechers.com with 'Escalation' in the subject line. Alternatively, call 1800-200-8555 and ask to speak to a supervisor. Skechers aims to respond to escalations within 48 hours.
How to escalate a complaint with Skechers
If the first response isn’t good enough, here’s the path to a resolution.
Skechers India offers customer support through a toll-free number and email for product inquiries, returns, and complaints. For unresolved issues, escalate to the Grievance Officer as per the company's privacy policy, and if needed, approach the National Consumer Helpline or Consumer Commission under the Consumer Protection Act, 2019.
Contact Skechers India Customer Care
Reach out to Skechers India's customer care for assistance with orders, returns, product issues, or general inquiries. They are available Monday to Saturday, 10 am to 7 pm IST.
Keep your order number, product details, and any relevant documentation ready when contacting.
If you have already reached out via email, you can also DM @SkechersIndia on X (Twitter) with your full name, registered email ID, and ticket number.
Escalate to Skechers India Grievance Officer
If your issue is not resolved by customer care, escalate it to the Grievance Officer as per the company's privacy policy. The contact details are provided in the privacy policy page.
Grievance Officer Contact
See Privacy Policy Contact details are listed on the Skechers India privacy policy page.
Visit https://www.skechers.in/privacy-policy.html to find the Grievance Officer's contact details.
Provide a clear summary of your complaint, previous correspondence, and any reference numbers.
External Escalation via Consumer Protection Routes
If the company fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India
