Pureit UV Water Purifier: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Pureit UV Water Purifier.
Troubleshooting tips
If water flow is slow, check if the sediment filter is clogged. Replace it every 3-6 months depending on usage. Also ensure the inlet water pressure is between 0.3 and 3 bar; if low, install a booster pump.
If the purifier is leaking, inspect the O-rings and connectors for damage or misalignment. Tighten loose connections and replace worn O-rings. Ensure the unit is placed on a flat surface.
If the taste of water is unpleasant, replace the carbon filter and clean the storage tank with a mild bleach solution (1 teaspoon per gallon), then rinse thoroughly. Run the purifier for 10 minutes before use.
If the UV lamp is not working (indicated by no glow), check the power supply and fuse. If the lamp is over a year old, replace it. For models with a UV fault indicator, reset the purifier by unplugging for 30 seconds.
If the purifier is making unusual noises, check for air in the system by running water for a few minutes. If noise persists, the pump may be faulty; contact Pureit support at 1800-570-1000.
Frequently asked questions
How do I troubleshoot low water flow in my Pureit water purifier?
Low water flow is often due to a clogged sediment filter or low inlet pressure. Replace the sediment filter every 3-6 months and ensure inlet pressure is between 0.3 and 3 bar. If pressure is low, install a booster pump. For further assistance, contact Pureit support at 1800-570-1000 or pureit@pureitwater.com.
What should I do if my Pureit water purifier is leaking?
Check for loose connections, damaged O-rings, or a misaligned filter. Tighten connections and replace O-rings if needed. Ensure the unit is on a flat surface. If leakage persists, escalate to Pureit service by calling 1800-570-1000; a technician will typically respond within 24-48 hours.
How can I reset my Pureit water purifier after a fault?
To reset, unplug the purifier for 30 seconds, then plug it back in. If the fault indicator remains, check the UV lamp and replace if necessary. For persistent issues, contact Pureit support at 1800-570-1000 or email pureit@pureitwater.com. Turnaround time for service is usually 1-2 business days.
How to escalate a complaint with Pureit
If the first response isn’t good enough, here’s the path to a resolution.
Pureit, a Hindustan Unilever brand, offers water purifiers and RO services in India. For complaints and escalations, customers can reach out via their toll-free helpline, email, or escalate to senior management and external consumer forums if needed.
Contact Pureit Customer Care
Reach out to Pureit's official customer support for queries, complaints, or service requests. They provide a toll-free number and email for assistance.
Toll-Free Helpline
1800-570-1000
Available for customer support, complaints, and escalations.
Clearly state your previous complaint reference number and the lack of resolution.
Request a written acknowledgment and a timeline for resolution.
External Consumer Forum / Regulator
If the company fails to resolve your complaint, approach India's consumer protection mechanisms: National Consumer Helpline, Consumer Commission under CPA 2019, or sector regulators.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
File a complaint with the National Consumer Helpline (NCH) first; they may mediate with the company.
If not satisfied, you can file a case with the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
For issues related to service quality or unfair trade practices, you may also approach sector regulators if applicable (e.g., BIS for product standards).
Tips for a stronger escalation
Always keep records of all communications, including call logs, emails, and complaint reference numbers.
Be polite but firm; clearly explain the issue and the desired resolution.
If you escalate, provide a timeline of your previous interactions and the lack of response.
Use written communication (email) for formal complaints to have a paper trail.
Check if your product is under warranty or AMC before claiming service.
If approaching consumer court, ensure you have all evidence and file within the limitation period (2 years from cause of action).
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
