Pureit Eco Range Water Purifier: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Pureit Eco Range Water Purifier.
Troubleshooting tips
If the purifier is not dispensing water, check if the power supply is connected and the switch is on. Also, ensure the water inlet valve is open and the storage tank is not empty.
If you notice a decrease in water flow, the sediment filter may be clogged. Clean or replace the sediment filter as per the user manual, typically every 3-6 months.
If the purifier is making unusual noises, check if the system is properly primed. Run the purifier for 10 minutes to expel air from the system.
If the water tastes or smells odd, the RO membrane might need replacement. Contact Pureit support for a technician visit.
If the indicator light is red or blinking, it may indicate a filter replacement is due. Check the filter life indicator and replace filters accordingly.
Frequently asked questions
How often should I replace filters in my Pureit Eco Range Water Purifier?
Filter replacement frequency depends on water quality and usage. Generally, sediment and carbon filters need replacement every 3-6 months, while RO membranes can last 1-2 years. Check the filter life indicator on your purifier for specific alerts.
What should I do if my Pureit Eco Range purifier is leaking?
If you notice a leak, turn off the water supply and power immediately. Check all connections and fittings for tightness. If the leak persists, contact Pureit support at 1800-570-1000 for a technician visit.
How do I reset the filter replacement alarm on my Pureit Eco Range purifier?
After replacing filters, press and hold the reset button on the control panel for 5 seconds until the indicator light turns blue. If you need assistance, call Pureit support.
How to escalate a complaint with Pureit
If the first response isn’t good enough, here’s the path to a resolution.
Pureit, a Hindustan Unilever brand, offers water purifiers and RO services in India. For complaints and escalations, customers can reach out via their toll-free helpline, email, or escalate to senior management and external consumer forums if needed.
Contact Pureit Customer Care
Reach out to Pureit's official customer support for queries, complaints, or service requests. They provide a toll-free number and email for assistance.
Toll-Free Helpline
1800-570-1000
Available for customer support, complaints, and escalations.
Clearly state your previous complaint reference number and the lack of resolution.
Request a written acknowledgment and a timeline for resolution.
External Consumer Forum / Regulator
If the company fails to resolve your complaint, approach India's consumer protection mechanisms: National Consumer Helpline, Consumer Commission under CPA 2019, or sector regulators.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
File a complaint with the National Consumer Helpline (NCH) first; they may mediate with the company.
If not satisfied, you can file a case with the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
For issues related to service quality or unfair trade practices, you may also approach sector regulators if applicable (e.g., BIS for product standards).
Tips for a stronger escalation
Always keep records of all communications, including call logs, emails, and complaint reference numbers.
Be polite but firm; clearly explain the issue and the desired resolution.
If you escalate, provide a timeline of your previous interactions and the lack of response.
Use written communication (email) for formal complaints to have a paper trail.
Check if your product is under warranty or AMC before claiming service.
If approaching consumer court, ensure you have all evidence and file within the limitation period (2 years from cause of action).
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
