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JK Tyre, India

JK Tyre OTR Tyres Customer Support - Information for India

Customer Support Website https://www.jktyre.com
Customer Support Toll-Free 1800-258-1100
Customer Support Email contactus@jkmail.com
WhatsApp Support

Product Categories

Farm Tyres Light Commercial Vehicle Tyres Motorcycle/Scooter Tyres OTR Tyres Small Commercial Vehicle Tyres SUV & Van Tyres Truck and Bus Tyres

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JK Tyre OTR Tyres

Troubleshooting tips and frequently asked questions for JK Tyre OTR Tyres.

Troubleshooting Tips

  • If your JK Tyre shows signs of uneven wear, check wheel alignment and rotate tyres every 5,000 km.
  • For tyres that lose air, inspect valve stems and rims for leaks. Replace faulty valves.
  • If you experience a blowout, do not panic. Hold the steering firmly and slow down gradually.
  • When driving on wet roads, ensure tread depth is above 1.6mm to prevent hydroplaning.
  • If your tyre pressure warning light is on, check pressure and reset the system if needed.

Frequently Asked Questions

How do I contact JK Tyre for emergency roadside assistance?

Call JK Tyre's toll-free number 1800-258-1100 for 24/7 roadside assistance in supported areas.

What is the turnaround time for JK Tyre service?

For standard service, turnaround is 1-2 business days. For warranty claims, it's 7-10 business days. Emergency assistance is immediate.

Can I email JK Tyre for support?

Yes, email contactus@jkmail.com. Expect a response within 24-48 hours.

How to Escalate a Complaint with JK Tyre

If the first response isn't good enough, here's the path to a resolution.

JK Tyre is a leading Indian tyre manufacturer. For product or service complaints, customers can use the official complaint form, toll-free number, or email. Escalation to a nodal officer is available for unresolved issues. If still unresolved, consumers can approach India's consumer protection authorities.

1

Contact JK Tyre Customer Care

Reach out to JK Tyre's customer care via their toll-free number, complaint form, or email to register your complaint.

Toll-Free Number: 1800-258-1100 (Available for product enquiries and complaints.)
Complaint Form: https://www.jktyre.com/contact-us/complaint-form (Fill out the online form for complaints regarding products or services.)
Voice of Customer: https://www.jktyre.com/voc (Submit your details and query through the Voice of Customer portal.)
📌 Provide clear details of the issue, including product model, purchase date, and dealer information.
📌 Keep a record of your complaint reference number if provided.
2

Escalate to Nodal Officer

If your complaint is not resolved within a reasonable time, escalate it to the designated Nodal Officer.

Nodal Officer Phone: 011-68201262 (Contact for escalated grievances.)
Nodal Officer Email: investorjktyre@jkmail.com (Email for escalated grievances.)
📌 Include your original complaint reference number and details of previous interactions.
📌 Allow a few working days for the nodal officer to respond.
3

Approach Consumer Protection Authorities

If the issue remains unresolved, you can file a complaint with India's consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online portal for filing complaints.)
📌 You can also file a case in the Consumer Commission under the Consumer Protection Act, 2019.
📌 For tyre quality issues, you may also approach the Bureau of Indian Standards (BIS).

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and communication with the company.
  • Escalate to the nodal officer only after giving customer care a reasonable time to resolve the issue.
  • When filing a complaint with consumer authorities, provide all supporting documents and previous correspondence.
  • Be clear and concise about the issue and the resolution you seek.
  • Consider using the online complaint forms for faster processing.
Track this escalation in the Simply C2 app instead of chasing emails