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Yokohama, India

Yokohama OTR Tyres Customer Support - Information for India

Customer Support Website https://www.yokohama-india.com
Customer Support Toll-Free Not Found
Customer Support Email customercare@yokohama-india.com
WhatsApp Support

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OTR Tyres SUV & Van Tyres

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Yokohama OTR Tyres

Troubleshooting tips and frequently asked questions for Yokohama OTR Tyres.

Troubleshooting Tips

  • Inspect your Yokohama tires for sidewall punctures or cuts; sidewall damage cannot be repaired and requires tire replacement.
  • If your Yokohama tires are losing pressure rapidly, check for a puncture in the tread; a plug or patch may be possible if the puncture is in the repairable area.
  • For Yokohama tires with TPMS sensors, ensure the sensors are functioning; a flashing TPMS light may indicate a sensor battery issue.
  • When changing a flat Yokohama tire, use a jack on the designated lift points to avoid damaging the underbody or suspension.
  • After installing a spare tire, do not exceed 80 km/h and replace it with a full-size Yokohama tire as soon as possible.

Frequently Asked Questions

How to Escalate a Complaint with Yokohama

If the first response isn't good enough, here's the path to a resolution.

Yokohama India Private Limited (YIN) is the Indian arm of The Yokohama Rubber Co., Ltd., selling tyres through dealers and branches across India. For consumer complaints about tyres, warranty claims, dealer service, or product quality, escalation generally moves from Yokohama's customer care team to its compliance/grievance contact, and finally to India's statutory consumer-protection channels if the issue remains unresolved.

1

Contact Yokohama India Customer Care

Raise your complaint directly with Yokohama India's customer care team via phone, email, or the official contact page. This is the first and fastest route for tyre enquiries, dealer issues, warranty questions, and general feedback.

Customer Care Phone: 01276-662200 (Listed as Yokohama India customer support number; also shown as 0127-6662200.)
Customer Care Email: customercare@yokohama-india.com (Primary customer support email for complaints and enquiries.)
Official Contact Page: https://www.yokohama-india.com/contact-us (Corporate, factory, and branch office contacts; dealer locator and feedback submission.)
WhatsApp Support: Yokohama India WhatsApp (via official Facebook page) (Yokohama India states it is on WhatsApp to help find tyres, locate dealers, and register complaints; access via their official Facebook page.)
📌 Keep your tyre purchase invoice, warranty registration details, and dealer name handy before calling or emailing.
📌 Note the date, time, and reference number of every interaction for later escalation.
📌 For warranty-specific issues, review the Yokohama India warranty policy page first: https://www.yokohama-india.com/warranty-policy-page
2

Escalate to Yokohama India Compliance / Grievance Contact

If customer care does not resolve the issue within a reasonable time, escalate in writing to Yokohama India's compliance contact, which handles formal complaints and regulatory matters.

Compliance / Grievance Email: yin.compliance@yokohama-india.com (Listed for other queries and compliance matters; also appears as the company's registered email for Yokohama India Private Limited.)
Environment, Health & Safety Dept. (Complaints): +91-1276-662200 (Listed as the contact for consultation and complaints at Yokohama India Pvt. Ltd.; fax +91-1276-662000.)
📌 Send a written complaint by email with your earlier customer-care reference number, invoice copy, and photos of the defective tyre.
📌 Clearly state the resolution you are seeking (replacement, pro-rata refund, repair, or compensation).
📌 Give the company a defined deadline (for example, 7-15 working days) to respond before moving to external escalation.
3

Escalate Externally via India's Consumer Protection Route

If Yokohama India does not resolve your complaint, use India's statutory consumer-protection channels. The National Consumer Helpline is the quickest first stop; a formal complaint can then be filed before the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free national helpline for consumer grievances; also available via consumerhelpline.gov.in.)
National Consumer Helpline Portal: https://consumerhelpline.gov.in (Register and track your complaint online; can be used before approaching a Consumer Commission.)
📌 File a complaint before the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 if the issue remains unresolved.
📌 Attach all evidence: invoice, warranty documents, correspondence with Yokohama, and any inspection or service reports.
📌 For tyre-quality or safety standards issues, you may also approach the Bureau of Indian Standards (BIS) as the relevant standards body.
📌 Keep copies of every submission and note acknowledgement or complaint numbers.

Tips for a stronger escalation

  • Always start with the company's own customer care and obtain a complaint or reference number before escalating.
  • Communicate in writing (email) so you have a documented trail; follow up phone calls with a summary email.
  • Keep your purchase invoice, warranty registration, and photos/videos of the defect ready.
  • State a clear, specific resolution and a reasonable deadline in every escalation.
  • If the company does not respond, escalate to the National Consumer Helpline (1915) before filing with the Consumer Commission.
  • Preserve all original documents and correspondence; they are essential evidence in a consumer complaint.
Track this escalation in the Simply C2 app instead of chasing emails