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Bridgestone, India

Bridgestone OTR Tyres Customer Support - Information for India

Customer Support Website https://www.bridgestone.co.in
Customer Support Toll-Free 1800-266-8055
Customer Support Email grievance-officer@bridgestone.co.in

Product Categories

OTR Tyres SUV & Van Tyres Truck and Bus Tyres

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Bridgestone OTR Tyres

Troubleshooting tips and frequently asked questions for Bridgestone OTR Tyres.

Troubleshooting Tips

  • If your Bridgestone tire pulls to one side, check wheel alignment and tire pressure; uneven pressure can cause pulling.
  • Swap front and rear tires to see if the pull changes; if it does, the issue may be tire-related.
  • Inspect brake calipers for dragging, which can cause the vehicle to pull and the tire to overheat.
  • If pulling persists, visit an authorized Bridgestone dealer for a thorough tire and suspension inspection.

Frequently Asked Questions

How do I escalate a Bridgestone tire pulling issue in India?

Escalate by calling 1800-266-8055 or emailing grievance-officer@bridgestone.co.in. Provide vehicle and tire details. The grievance officer will respond within 2 business days.

What is the turnaround time for Bridgestone tire pulling complaints?

Bridgestone resolves tire pulling complaints within 7 business days after inspection and alignment check.

Who do I contact for Bridgestone tire pulling support?

Contact Bridgestone India at 1800-266-8055 or email grievance-officer@bridgestone.co.in for assistance.

How to Escalate a Complaint with Bridgestone

If the first response isn't good enough, here's the path to a resolution.

Bridgestone India provides customer care for tyre-related products and services. For complaints, start with the toll-free customer care number or email. If unresolved, escalate to the grievance officer. Further escalation can be done via India's consumer protection authorities.

1

Contact Bridgestone Customer Care

Reach out to Bridgestone India's customer care via phone or email for product and service issues.

Customer Care (Toll-Free): 1800-266-8055 (Available Monday to Saturday, 10 AM to 7 PM.)
Customer Care (Alternate): +91-2135-672000/1900 (Alternate phone numbers for customer support.)
Grievance Officer Email: grievance-officer@bridgestone.co.in (Email for escalating grievances.)
📌 Have your invoice, tyre model, and purchase details ready.
📌 Note down the complaint reference number if provided.
2

Escalate to Grievance Officer

If your issue is not resolved by customer care, escalate to the designated grievance officer.

Grievance Officer Email: grievance-officer@bridgestone.co.in (Use this email for formal escalation.)
Global Grievance Email: NR_Grievance@bridgestone.com (For issues related to procurement or global operations.)
📌 Include your previous complaint reference number and all relevant details.
📌 Allow a reasonable time for response, typically 3-5 business days.
3

External Escalation via Consumer Protection

If the issue remains unresolved, escalate to India's consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints.)
National Consumer Helpline Website: consumerhelpline.gov.in (Online portal for filing complaints.)
📌 You can also file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
📌 For tyre safety issues, you may contact the Bureau of Indian Standards (BIS).

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and communication.
  • Escalate in writing (email) to create a paper trail.
  • Be clear and concise about the issue and your expected resolution.
  • Allow reasonable time for each escalation level before moving to the next.
  • If unresolved, consider filing a complaint with the National Consumer Helpline or Consumer Commission.
Track this escalation in the Simply C2 app instead of chasing emails