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JK Tyre, India

JK Tyre SUV & Van Tyres Customer Support - Information for India

Customer Support Website https://www.jktyre.com
Customer Support Toll-Free 1800-258-1100
Customer Support Email contactus@jkmail.com
WhatsApp Support

Product Categories

Farm Tyres Light Commercial Vehicle Tyres Motorcycle/Scooter Tyres OTR Tyres Small Commercial Vehicle Tyres SUV & Van Tyres Truck and Bus Tyres

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JK Tyre SUV & Van Tyres

Troubleshooting tips and frequently asked questions for JK Tyre SUV & Van Tyres.

Troubleshooting Tips

  • For JK Tyre 's' series (if applicable), check tyre pressure monthly; underinflation causes excessive heat and wear.
  • Inspect tread depth; replace if below 1.6mm. Use a tread depth gauge.
  • Rotate tyres every 5,000 km to ensure even wear.
  • Balance wheels every 10,000 km or if vibration occurs.
  • For any issues, contact JK Tyre at 1800-258-1100 or contactus@jkmail.com.

Frequently Asked Questions

What is the 's' series in JK Tyre?

JK Tyre does not have a specific 's' series. It may refer to a tyre size or model code. Please check the sidewall or contact JK Tyre at 1800-258-1100 for clarification.

How do I claim warranty for JK Tyre tyres?

Visit an authorized JK Tyre dealer with your purchase invoice and tyre. The dealer will inspect and process the claim. For assistance, call 1800-258-1100 or email contactus@jkmail.com. Turnaround is typically 7-10 working days.

What is JK Tyre's customer care phone number?

JK Tyre customer care phone number is 1800-258-1100 (toll-free). Business hours are 9 AM to 6 PM IST, Monday to Saturday.

How to Escalate a Complaint with JK Tyre

If the first response isn't good enough, here's the path to a resolution.

JK Tyre is a leading Indian tyre manufacturer. For product or service complaints, customers can use the official complaint form, toll-free number, or email. Escalation to a nodal officer is available for unresolved issues. If still unresolved, consumers can approach India's consumer protection authorities.

1

Contact JK Tyre Customer Care

Reach out to JK Tyre's customer care via their toll-free number, complaint form, or email to register your complaint.

Toll-Free Number: 1800-258-1100 (Available for product enquiries and complaints.)
Complaint Form: https://www.jktyre.com/contact-us/complaint-form (Fill out the online form for complaints regarding products or services.)
Voice of Customer: https://www.jktyre.com/voc (Submit your details and query through the Voice of Customer portal.)
📌 Provide clear details of the issue, including product model, purchase date, and dealer information.
📌 Keep a record of your complaint reference number if provided.
2

Escalate to Nodal Officer

If your complaint is not resolved within a reasonable time, escalate it to the designated Nodal Officer.

Nodal Officer Phone: 011-68201262 (Contact for escalated grievances.)
Nodal Officer Email: investorjktyre@jkmail.com (Email for escalated grievances.)
📌 Include your original complaint reference number and details of previous interactions.
📌 Allow a few working days for the nodal officer to respond.
3

Approach Consumer Protection Authorities

If the issue remains unresolved, you can file a complaint with India's consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online portal for filing complaints.)
📌 You can also file a case in the Consumer Commission under the Consumer Protection Act, 2019.
📌 For tyre quality issues, you may also approach the Bureau of Indian Standards (BIS).

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and communication with the company.
  • Escalate to the nodal officer only after giving customer care a reasonable time to resolve the issue.
  • When filing a complaint with consumer authorities, provide all supporting documents and previous correspondence.
  • Be clear and concise about the issue and the resolution you seek.
  • Consider using the online complaint forms for faster processing.
Track this escalation in the Simply C2 app instead of chasing emails