Jakson Solar Modules & Cells: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Jakson Solar Modules & Cells.
Troubleshooting tips
If your solar modules are underperforming, check for dust, bird droppings, or debris accumulation on the glass surface. Clean them with a soft cloth and mild detergent during early morning or late evening to avoid thermal shock.
Monitor the inverter display for error codes. If you see a 'ground fault' or 'isolation resistance' error, inspect the DC cables and connectors for damage or moisture ingress. Tighten any loose connections and replace damaged MC4 connectors immediately.
Ensure that the modules are not shaded by nearby trees, buildings, or new constructions. Even partial shading can significantly reduce output. If shading is unavoidable, consider installing power optimizers or microinverters to mitigate losses.
Check the mounting structure for any signs of corrosion or loosening, especially after heavy winds or storms. Tighten bolts and apply anti-corrosion coating if needed to maintain structural integrity and safety.
If you notice a sudden drop in power output, verify that the module's bypass diodes are functioning. A faulty bypass diode can cause hot spots and reduce performance. Contact Jakson support for diode testing and replacement.
Frequently asked questions
How do I troubleshoot low power output from my Jakson solar modules?
First, clean the module surface and check for shading. Then, inspect the inverter for error codes and verify DC connections. If the issue persists, contact Jakson support at 1800 103 2600 for a professional diagnosis.
What should I do if my solar module shows a ground fault error?
Immediately turn off the system and inspect all DC cables and connectors for damage or moisture. Tighten connections and replace any damaged parts. If the error continues, call Jakson support for a technician visit.
How long does it take for Jakson to resolve a solar module issue?
For standard issues, our support team responds within 24 hours and resolves most problems within 3-5 business days. For complex cases, we provide a temporary solution and schedule a detailed inspection. Contact us at customer.support@jakson.com or 1800 103 2600.
How to escalate a complaint with Jakson
If the first response isn’t good enough, here’s the path to a resolution.
Jakson Group is an Indian energy and infrastructure company offering diesel generators, solar solutions, and EPC services. For customer support and grievance redressal, Jakson provides multiple contact channels including a toll-free number, email addresses, and a dedicated redressal form on their website.
Primary Customer Care
Reach out to Jakson's customer support team for product or service issues. Use the toll-free number or email to register your complaint.
Toll-Free Number
1800 103 2600
Available for customer support and redressal requests.
Keep your product details, invoice number, and a clear description of the issue ready when contacting support.
If the issue is urgent, calling the toll-free number may get a faster response.
Escalation to Grievance/Nodal Officer
If the primary support does not resolve your issue satisfactorily, escalate to a higher authority within Jakson. Use the registered office contact or the privacy committee email for formal complaints.
Registered Office Address
626, 6th Floor, DLF Tower-A, Jasola, New Delhi-110025 For written complaints to the corporate office.
If you have a complaint about data privacy, use the Privacy Committee email.
For other escalations, consider sending a detailed email to customer.support@jakson.com with 'Escalation' in the subject line.
Mention your previous complaint reference number and the lack of resolution to expedite the process.
External Regulatory Escalation
If Jakson fails to resolve your complaint, you can approach India's consumer protection mechanisms. The National Consumer Helpline and Consumer Commissions handle such disputes.
Before approaching external bodies, ensure you have a written record of your complaint and the company's response.
You can file a complaint online at the Consumer Helpline website or call 1915.
For higher-value disputes, consider approaching the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint reference number and all correspondence with the company.
Clearly state your desired resolution (repair, replacement, refund) when escalating.
Use written communication (email or formal letter) for escalations to maintain a paper trail.
If you are not satisfied with the initial response, ask to speak to a supervisor or grievance officer.
Check if your product is under warranty and have the warranty documents handy.
When contacting external bodies, provide a chronological summary of your complaint and the company's responses.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
