Jakson Diesel Generators: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Jakson Diesel Generators.
Troubleshooting tips
If your Jakson diesel generator fails to start, check the fuel level and ensure the fuel shut-off valve is open. Also, verify that the battery terminals are clean and tight, and the battery voltage is above 12V.
If the generator starts but shuts down after a few seconds, check the oil level. Jakson generators have a low oil pressure sensor that stops the engine to prevent damage. Top up with the recommended oil grade if low.
If you notice black smoke from the exhaust, it may indicate a clogged air filter. Clean or replace the air filter as per the maintenance schedule in your Jakson manual.
If the generator produces fluctuating voltage, check the AVR (Automatic Voltage Regulator) connection. Loose wiring can cause instability. If the AVR is faulty, contact Jakson support for replacement.
If the generator is running but no power output, check the circuit breaker and ensure it is in the 'ON' position. Also, inspect the output cables for damage.
Frequently asked questions
What should I do if my Jakson diesel generator won't start?
First, check the fuel level and ensure the fuel valve is open. Then, inspect the battery connections and voltage. If the battery is low, recharge or replace it. If the problem persists, contact Jakson support at 1800 103 2600 or customer.support@jakson.com for further assistance.
Why does my Jakson generator shut down unexpectedly?
Unexpected shutdowns are often due to low oil pressure or overheating. Check the oil level and coolant level. If they are fine, the issue might be with the safety sensors. For a thorough diagnosis, please contact Jakson support at 1800 103 2600 or customer.support@jakson.com. Typical turnaround time for service visits is 48-72 hours.
How do I get technical support for my Jakson generator?
You can reach Jakson's customer support via phone at 1800 103 2600 (toll-free) or email at customer.support@jakson.com. Our support team is available Monday to Saturday, 9 AM to 6 PM IST. For urgent issues, we offer priority service with a typical response time of 24 hours.
How to escalate a complaint with Jakson
If the first response isn’t good enough, here’s the path to a resolution.
Jakson Group is an Indian energy and infrastructure company offering diesel generators, solar solutions, and EPC services. For customer support and grievance redressal, Jakson provides multiple contact channels including a toll-free number, email addresses, and a dedicated redressal form on their website.
Primary Customer Care
Reach out to Jakson's customer support team for product or service issues. Use the toll-free number or email to register your complaint.
Toll-Free Number
1800 103 2600
Available for customer support and redressal requests.
Keep your product details, invoice number, and a clear description of the issue ready when contacting support.
If the issue is urgent, calling the toll-free number may get a faster response.
Escalation to Grievance/Nodal Officer
If the primary support does not resolve your issue satisfactorily, escalate to a higher authority within Jakson. Use the registered office contact or the privacy committee email for formal complaints.
Registered Office Address
626, 6th Floor, DLF Tower-A, Jasola, New Delhi-110025 For written complaints to the corporate office.
If you have a complaint about data privacy, use the Privacy Committee email.
For other escalations, consider sending a detailed email to customer.support@jakson.com with 'Escalation' in the subject line.
Mention your previous complaint reference number and the lack of resolution to expedite the process.
External Regulatory Escalation
If Jakson fails to resolve your complaint, you can approach India's consumer protection mechanisms. The National Consumer Helpline and Consumer Commissions handle such disputes.
Before approaching external bodies, ensure you have a written record of your complaint and the company's response.
You can file a complaint online at the Consumer Helpline website or call 1915.
For higher-value disputes, consider approaching the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint reference number and all correspondence with the company.
Clearly state your desired resolution (repair, replacement, refund) when escalating.
Use written communication (email or formal letter) for escalations to maintain a paper trail.
If you are not satisfied with the initial response, ask to speak to a supervisor or grievance officer.
Check if your product is under warranty and have the warranty documents handy.
When contacting external bodies, provide a chronological summary of your complaint and the company's responses.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
