Jakson Infrastructure EPC: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Jakson Infrastructure EPC.
Troubleshooting tips
For solar EPC projects, if power output is lower than expected, check for soiling on panels and ensure inverters are not derating due to high temperatures.
If there are grid synchronization issues, verify that the inverter settings match the local grid code and that all protective relays are properly calibrated.
For transmission line issues, inspect insulators for cracks or pollution and ensure proper clearance from vegetation to prevent flashovers.
If there are civil structure concerns, monitor for settlement cracks and ensure proper drainage around foundations to avoid waterlogging.
For substation equipment, regularly test SF6 gas pressure and check for leaks, as low pressure can lead to insulation failure.
Frequently asked questions
What should I do if my Jakson solar EPC system is underperforming?
First, check for any shading or dirt on the panels. Clean them if needed. Then, monitor the inverter display for error codes. If the issue persists, contact Jakson support at 1800 103 2600 or customer.support@jakson.com. They will dispatch a technician to diagnose the system.
How long does it take for Jakson to resolve an infrastructure EPC issue?
Typical turnaround time for standard issues is 48-72 hours after logging a complaint. For major faults, it may take longer depending on spare parts availability. Our support team will keep you updated throughout the process.
What is the escalation process for unresolved infrastructure EPC problems?
If your issue is not resolved within the expected timeframe, you can escalate by calling our senior support manager at 1800 103 2600 (extension 2) or emailing escalation@jakson.com. We aim to respond within 24 hours.
How to escalate a complaint with Jakson
If the first response isn’t good enough, here’s the path to a resolution.
Jakson Group is an Indian energy and infrastructure company offering diesel generators, solar solutions, and EPC services. For customer support and grievance redressal, Jakson provides multiple contact channels including a toll-free number, email addresses, and a dedicated redressal form on their website.
Primary Customer Care
Reach out to Jakson's customer support team for product or service issues. Use the toll-free number or email to register your complaint.
Toll-Free Number
1800 103 2600
Available for customer support and redressal requests.
Keep your product details, invoice number, and a clear description of the issue ready when contacting support.
If the issue is urgent, calling the toll-free number may get a faster response.
Escalation to Grievance/Nodal Officer
If the primary support does not resolve your issue satisfactorily, escalate to a higher authority within Jakson. Use the registered office contact or the privacy committee email for formal complaints.
Registered Office Address
626, 6th Floor, DLF Tower-A, Jasola, New Delhi-110025 For written complaints to the corporate office.
If you have a complaint about data privacy, use the Privacy Committee email.
For other escalations, consider sending a detailed email to customer.support@jakson.com with 'Escalation' in the subject line.
Mention your previous complaint reference number and the lack of resolution to expedite the process.
External Regulatory Escalation
If Jakson fails to resolve your complaint, you can approach India's consumer protection mechanisms. The National Consumer Helpline and Consumer Commissions handle such disputes.
Before approaching external bodies, ensure you have a written record of your complaint and the company's response.
You can file a complaint online at the Consumer Helpline website or call 1915.
For higher-value disputes, consider approaching the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint reference number and all correspondence with the company.
Clearly state your desired resolution (repair, replacement, refund) when escalating.
Use written communication (email or formal letter) for escalations to maintain a paper trail.
If you are not satisfied with the initial response, ask to speak to a supervisor or grievance officer.
Check if your product is under warranty and have the warranty documents handy.
When contacting external bodies, provide a chronological summary of your complaint and the company's responses.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
