Jakson Green Energy Solutions: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Jakson Green Energy Solutions.
Troubleshooting tips
If your Jakson solar inverter shows a low power output, check for any shading on the panels and clean the surface with a soft cloth to remove dust or debris.
For a tripping issue in your Jakson solar system, inspect the DC isolator and AC breaker for any signs of damage or loose connections, and reset them after ensuring safety.
If the battery in your Jakson solar setup is not charging properly, verify that the charge controller settings match the battery type (e.g., lithium or lead-acid) and check for any loose wiring.
When experiencing intermittent power supply from your Jakson solar system, monitor the system's performance via the mobile app or display to identify if the issue is with the grid or the inverter.
If your Jakson solar inverter displays an error code, refer to the user manual or contact support at 1800 103 2600 for immediate assistance, and avoid opening the unit yourself.
Frequently asked questions
How do I troubleshoot a low power output from my Jakson solar inverter?
Check for shading on the panels and clean them with a soft cloth. Also, ensure the inverter is not overheating and that all connections are secure. If the issue persists, contact Jakson support at 1800 103 2600.
What should I do if my Jakson solar system trips frequently?
Inspect the DC isolator and AC breaker for damage or loose connections. Reset them after ensuring safety. If the problem continues, contact Jakson support for a technician visit.
How long does it take for Jakson to resolve a solar system issue?
Jakson aims to resolve most issues within 48-72 hours after logging a complaint. For urgent matters, call 1800 103 2600 for priority support.
How to escalate a complaint with Jakson
If the first response isn’t good enough, here’s the path to a resolution.
Jakson Group is an Indian energy and infrastructure company offering diesel generators, solar solutions, and EPC services. For customer support and grievance redressal, Jakson provides multiple contact channels including a toll-free number, email addresses, and a dedicated redressal form on their website.
Primary Customer Care
Reach out to Jakson's customer support team for product or service issues. Use the toll-free number or email to register your complaint.
Toll-Free Number
1800 103 2600
Available for customer support and redressal requests.
Keep your product details, invoice number, and a clear description of the issue ready when contacting support.
If the issue is urgent, calling the toll-free number may get a faster response.
Escalation to Grievance/Nodal Officer
If the primary support does not resolve your issue satisfactorily, escalate to a higher authority within Jakson. Use the registered office contact or the privacy committee email for formal complaints.
Registered Office Address
626, 6th Floor, DLF Tower-A, Jasola, New Delhi-110025 For written complaints to the corporate office.
If you have a complaint about data privacy, use the Privacy Committee email.
For other escalations, consider sending a detailed email to customer.support@jakson.com with 'Escalation' in the subject line.
Mention your previous complaint reference number and the lack of resolution to expedite the process.
External Regulatory Escalation
If Jakson fails to resolve your complaint, you can approach India's consumer protection mechanisms. The National Consumer Helpline and Consumer Commissions handle such disputes.
Before approaching external bodies, ensure you have a written record of your complaint and the company's response.
You can file a complaint online at the Consumer Helpline website or call 1915.
For higher-value disputes, consider approaching the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint reference number and all correspondence with the company.
Clearly state your desired resolution (repair, replacement, refund) when escalating.
Use written communication (email or formal letter) for escalations to maintain a paper trail.
If you are not satisfied with the initial response, ask to speak to a supervisor or grievance officer.
Check if your product is under warranty and have the warranty documents handy.
When contacting external bodies, provide a chronological summary of your complaint and the company's responses.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
