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Faber, India

Faber Kitchen Chimneys Customer Support - Information for India

Customer Support Website https://www.faberindia.com
Customer Support Toll-Free 1800-209-3484
Customer Support Email ks-customercare.in@franke.com
WhatsApp Support

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Faber Kitchen Chimneys

Troubleshooting tips and frequently asked questions for Faber Kitchen Chimneys.

Troubleshooting Tips

  • If your Faber chimney isn't turning on, first check the power supply and ensure the plug is securely inserted into a working socket. Also, verify that the circuit breaker hasn't tripped.
  • For reduced suction, clean or replace the grease filters. Clogged filters restrict airflow. Faber recommends washing baffle filters in warm soapy water every month.
  • If the chimney makes unusual noise, check for loose screws or debris inside the duct. Tighten all fittings and remove any obstructions from the ducting.
  • When the lights flicker or don't work, replace the LED bulbs with the same wattage and type as specified in your Faber user manual.
  • If the chimney vibrates excessively, ensure it is mounted securely on a level surface and that the duct pipe is properly supported.

Frequently Asked Questions

Why is my Faber kitchen chimney not sucking properly?

Reduced suction is often due to clogged filters or a blocked duct. Clean the grease filters and check the duct for obstructions. If the issue persists, contact Faber customer care at 1800-209-3484 or email ks-customercare.in@franke.com.

How do I reset my Faber chimney?

Most Faber chimneys do not have a reset button. Try turning off the power at the circuit breaker for 30 seconds, then turn it back on. If the chimney still doesn't work, call Faber support at 1800-209-3484.

What is the turnaround time for Faber chimney service?

Faber aims to provide service within 24-48 hours of complaint registration in most metro cities. For interior areas, it may take up to 72 hours. You can register a complaint by calling 1800-209-3484 or emailing ks-customercare.in@franke.com.

How to Escalate a Complaint with Faber

If the first response isn't good enough, here's the path to a resolution.

Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.

1

Contact Faber Customer Care

Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.

Toll-Free Number: 1800-209-3484 (Available 8:00 AM to 8:00 PM, 7 days a week.)
Alternate Toll-Free Number: 18002673484 (For Faber India online store only.)
Email: ks-customercare.in@franke.com (Use for all customer care and installation queries.)
📌 Keep your product serial number and purchase invoice handy when calling or emailing.
📌 Note down the complaint reference number provided by customer care.
📌 You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
2

Escalate to Grievance Officer

If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.

📌 Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
📌 Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
📌 Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
📌 Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
3

File a Consumer Complaint

If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints across India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (File a complaint online and track its status.)
📌 You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, either online or through your district commission.
📌 For sector-specific issues, you may also approach regulators like BIS (for product quality) or the relevant ministry.
📌 Keep all documents: invoices, warranty, correspondence, and proof of complaint to Faber.
📌 Consider using online consumer complaint platforms like Voxya for additional support.

Tips for a stronger escalation

  • Always keep a record of all communication: dates, names, reference numbers, and copies of emails.
  • Be clear and concise about the issue and the resolution you seek.
  • Escalate in writing (email) to create a paper trail.
  • Give the company a reasonable timeframe (e.g., 7-15 days) to resolve before escalating.
  • If calling, note the customer care executive's name and the call reference number.
  • Use social media to publicly ask for help, but avoid sharing personal details publicly.
Track this escalation in the Simply C2 app instead of chasing emails