Troubleshooting tips and frequently asked questions for Faber Kitchen Chimneys.
Troubleshooting tips
If your Faber chimney is not turning on, check the power supply and ensure the plug is securely inserted into the socket. Also, verify that the circuit breaker has not tripped.
For reduced suction, clean or replace the baffle filters and check for any blockages in the duct pipe. Ensure the duct pipe is not bent or clogged.
If the chimney is making excessive noise, tighten any loose screws or panels. If the noise persists, the motor bearings may need lubrication or replacement; contact Faber service.
When the lights are not working, replace the bulbs with the same wattage and type as specified in the user manual. If the issue continues, check the wiring connections.
If the touch panel is unresponsive, reset the chimney by turning off the power at the circuit breaker for 30 seconds, then turn it back on. If it still doesn't respond, contact Faber support.
Frequently asked questions
What should I do if my Faber kitchen chimney is not turning on?
Check the power supply and ensure the plug is securely inserted. Verify that the circuit breaker has not tripped. If the issue persists, contact Faber customer care at 1800-209-3484 or email ks-customercare.in@franke.com.
How can I improve the suction power of my Faber chimney?
Clean or replace the baffle filters and check for blockages in the duct pipe. Ensure the duct pipe is not bent or clogged. Regular maintenance every 3-6 months is recommended.
What is the turnaround time for Faber chimney service in India?
Faber aims to provide service within 24-48 hours of complaint registration in most Indian cities. For remote areas, it may take up to 72 hours. You can escalate by calling 1800-209-3484 or emailing ks-customercare.in@franke.com.
How to escalate a complaint with Faber
If the first response isn’t good enough, here’s the path to a resolution.
Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.
Contact Faber Customer Care
Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.
Toll-Free Number
1800-209-3484
Available 8:00 AM to 8:00 PM, 7 days a week.
Keep your product serial number and purchase invoice handy when calling or emailing.
Note down the complaint reference number provided by customer care.
You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
Escalate to Grievance Officer
If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.
Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
File a Consumer Complaint
If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.
National Consumer Helpline
1915
Toll-free number for consumer complaints across India.
