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Faber, India

Faber Gas Appliances Customer Support - Information for India

Customer Support Website https://www.faberindia.com
Customer Support Toll-Free 1800-209-3484
Customer Support Email ks-customercare.in@franke.com
WhatsApp Support

Product Categories

Cooktops Dishwashers Gas Appliances Kitchen Chimneys Water Heaters Water Purifiers

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Faber Gas Appliances

Troubleshooting tips and frequently asked questions for Faber Gas Appliances.

Troubleshooting Tips

  • If your Faber appliance does not power on, check the power cord and outlet; try a different outlet and ensure the circuit breaker is not tripped.
  • For appliances with error codes, refer to the user manual for code meanings; often a simple reset (unplug for 60 seconds) clears temporary faults.
  • If the appliance is making unusual noises, turn it off and check for loose parts or obstructions; do not operate until inspected.
  • For water leakage in appliances like dishwashers or washing machines, check inlet and drain hoses for kinks or blockages, and ensure connections are tight.
  • If performance is reduced (e.g., weak suction, poor cleaning), clean or replace filters as per manual instructions.

Frequently Asked Questions

How do I reset my Faber appliance?

Most Faber appliances can be reset by unplugging them from the power source for 60 seconds and then plugging them back in. If the issue persists, contact Faber support at 1800-209-3484.

What is the turnaround time for Faber appliance repairs?

Standard turnaround for repairs is 3-5 business days after diagnosis, subject to parts availability. You can track your service request by calling 1800-209-3484.

Who do I contact for Faber appliance support in India?

For all Faber appliance support in India, call 1800-209-3484 or email ks-customercare.in@franke.com. Support is available Monday to Saturday, 9 AM to 6 PM.

How to Escalate a Complaint with Faber

If the first response isn't good enough, here's the path to a resolution.

Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.

1

Contact Faber Customer Care

Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.

Toll-Free Number: 1800-209-3484 (Available 8:00 AM to 8:00 PM, 7 days a week.)
Alternate Toll-Free Number: 18002673484 (For Faber India online store only.)
Email: ks-customercare.in@franke.com (Use for all customer care and installation queries.)
📌 Keep your product serial number and purchase invoice handy when calling or emailing.
📌 Note down the complaint reference number provided by customer care.
📌 You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
2

Escalate to Grievance Officer

If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.

📌 Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
📌 Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
📌 Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
📌 Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
3

File a Consumer Complaint

If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints across India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (File a complaint online and track its status.)
📌 You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, either online or through your district commission.
📌 For sector-specific issues, you may also approach regulators like BIS (for product quality) or the relevant ministry.
📌 Keep all documents: invoices, warranty, correspondence, and proof of complaint to Faber.
📌 Consider using online consumer complaint platforms like Voxya for additional support.

Tips for a stronger escalation

  • Always keep a record of all communication: dates, names, reference numbers, and copies of emails.
  • Be clear and concise about the issue and the resolution you seek.
  • Escalate in writing (email) to create a paper trail.
  • Give the company a reasonable timeframe (e.g., 7-15 days) to resolve before escalating.
  • If calling, note the customer care executive's name and the call reference number.
  • Use social media to publicly ask for help, but avoid sharing personal details publicly.
Track this escalation in the Simply C2 app instead of chasing emails