Troubleshooting tips and frequently asked questions for Faber Gas Appliances.
Troubleshooting tips
If your Faber appliance (e.g., microwave, oven) does not power on, check the power cord and ensure the outlet is working. Reset the circuit breaker if tripped. If the display is blank, unplug for 60 seconds and plug back in.
For appliances that stop mid-cycle, ensure the door is properly closed and latched. For ovens, check if the timer or child lock is activated. Refer to the user manual to disable these features.
If you hear unusual noises from your Faber appliance, turn it off immediately and inspect for foreign objects. For refrigerators, ensure it is level and not touching walls. If noise persists, contact service.
For error codes on the display, note the code and consult the user manual. Common codes like E1 or E2 often indicate sensor issues. If the code remains after a reset, schedule a repair.
If your appliance is not heating or cooling effectively, check for blocked vents or dirty filters. Clean or replace filters as needed. For ovens, verify the heating element is not broken.
Frequently asked questions
How can I get technical support for my Faber appliance?
You can reach Faber technical support by calling 1800-209-3484 (toll-free in India) or emailing ks-customercare.in@franke.com. Provide your model number, serial number, and a description of the issue. Support is available Monday to Saturday, 9 AM to 6 PM IST.
What is the process for scheduling a repair for a Faber appliance?
Call 1800-209-3484 or email ks-customercare.in@franke.com with your details. A service request will be created, and you will receive a confirmation. A technician will contact you within 24 hours to schedule a visit, typically within 2-3 business days. Keep your purchase invoice handy for warranty claims.
How do I escalate an unresolved issue with my Faber appliance?
If your issue is not resolved within the promised timeframe, ask for a supervisor when calling 1800-209-3484. Alternatively, email ks-customercare.in@franke.com with 'Escalation' in the subject line, including your service request number and previous interactions. Faber aims to resolve escalations within 48 hours.
How to escalate a complaint with Faber
If the first response isn’t good enough, here’s the path to a resolution.
Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.
Contact Faber Customer Care
Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.
Toll-Free Number
1800-209-3484
Available 8:00 AM to 8:00 PM, 7 days a week.
Keep your product serial number and purchase invoice handy when calling or emailing.
Note down the complaint reference number provided by customer care.
You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
Escalate to Grievance Officer
If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.
Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
File a Consumer Complaint
If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.
National Consumer Helpline
1915
Toll-free number for consumer complaints across India.
