Troubleshooting tips and frequently asked questions for Faber Cooktops.
Troubleshooting tips
If the burner won't ignite, check that the gas supply valve is fully open and the burner cap is dry and correctly seated; clean any food debris from the igniter with a soft brush.
For weak or uneven flames, remove the burner head and clean the flame ports with a pin or thin wire to clear blockages, then reassemble and test.
If the auto-ignition keeps clicking after the flame is lit, dry the igniter and burner area thoroughly, as moisture can cause continuous sparking.
When the flame goes out unexpectedly, ensure the thermocouple (flame failure device) is clean and positioned correctly in the flame; if damaged, contact Faber service.
For electric ignition models that don't spark, replace the batteries (if applicable) and check that the spark plug is not cracked or soiled.
Frequently asked questions
Why is my Faber cooktop not igniting?
Common causes include a closed gas valve, dirty igniter, wet burner cap, or dead batteries in electric ignition models. Clean and dry the burner area, ensure gas supply is on, and replace batteries if needed. If the issue persists, contact Faber support at 1800-209-3484 or ks-customercare.in@franke.com.
How do I fix a weak flame on my Faber cooktop?
Weak flames are often due to clogged burner ports. Turn off the gas, remove the burner head, and clean the ports with a pin. Also check that the gas regulator is functioning correctly. If cleaning doesn't help, schedule a service visit by calling 1800-209-3484.
What should I do if my Faber cooktop flame goes out while cooking?
This may indicate a faulty thermocouple or flame failure device. Ensure the thermocouple is clean and positioned in the flame. If the problem continues, turn off the gas and contact Faber customer care at 1800-209-3484 or ks-customercare.in@franke.com for assistance.
How to escalate a complaint with Faber
If the first response isn’t good enough, here’s the path to a resolution.
Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.
Contact Faber Customer Care
Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.
Toll-Free Number
1800-209-3484
Available 8:00 AM to 8:00 PM, 7 days a week.
Keep your product serial number and purchase invoice handy when calling or emailing.
Note down the complaint reference number provided by customer care.
You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
Escalate to Grievance Officer
If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.
Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
File a Consumer Complaint
If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.
National Consumer Helpline
1915
Toll-free number for consumer complaints across India.
