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Faber, India

Faber Cooktops Customer Support - Information for India

Customer Support Website https://www.faberindia.com
Customer Support Toll-Free 1800-209-3484
Customer Support Email ks-customercare.in@franke.com
WhatsApp Support

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Cooktops Dishwashers Gas Appliances Kitchen Chimneys Water Heaters Water Purifiers

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Faber Cooktops

Troubleshooting tips and frequently asked questions for Faber Cooktops.

Troubleshooting Tips

  • If the burner won't ignite, check that the gas supply valve is fully open and the burner cap is dry and correctly seated; clean any food debris from the igniter with a soft brush.
  • For weak or uneven flames, remove the burner head and clean the flame ports with a pin or wire brush to clear blockages from spills.
  • If the auto-ignition keeps clicking after the flame is lit, dry the igniter and surrounding area thoroughly; moisture or spills can cause continuous sparking.
  • When the flame goes out unexpectedly, ensure the thermocouple (flame failure device) is clean and positioned correctly in the flame; if damaged, contact Faber service.
  • For glass-top models, avoid using abrasive cleaners; use a ceramic glass cleaner and soft cloth to prevent scratches and maintain performance.

Frequently Asked Questions

How do I troubleshoot a Faber cooktop that won't ignite?

First, ensure the gas supply is on and the burner cap is dry and properly aligned. Clean the igniter and burner ports with a soft brush. If the issue persists, contact Faber customer care at 1800-209-3484 or ks-customercare.in@franke.com for assistance.

What is the turnaround time for Faber cooktop repairs in India?

Faber aims to schedule a service visit within 24-48 hours of complaint registration. Actual repair time depends on part availability and the nature of the issue. You can track your service request by calling 1800-209-3484.

How do I escalate an unresolved Faber cooktop issue?

If your issue is not resolved within 72 hours, escalate by emailing ks-customercare.in@franke.com with your complaint number and details. You may also call 1800-209-3484 and ask for a supervisor.

How to Escalate a Complaint with Faber

If the first response isn't good enough, here's the path to a resolution.

Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.

1

Contact Faber Customer Care

Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.

Toll-Free Number: 1800-209-3484 (Available 8:00 AM to 8:00 PM, 7 days a week.)
Alternate Toll-Free Number: 18002673484 (For Faber India online store only.)
Email: ks-customercare.in@franke.com (Use for all customer care and installation queries.)
📌 Keep your product serial number and purchase invoice handy when calling or emailing.
📌 Note down the complaint reference number provided by customer care.
📌 You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
2

Escalate to Grievance Officer

If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.

📌 Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
📌 Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
📌 Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
📌 Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
3

File a Consumer Complaint

If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints across India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (File a complaint online and track its status.)
📌 You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, either online or through your district commission.
📌 For sector-specific issues, you may also approach regulators like BIS (for product quality) or the relevant ministry.
📌 Keep all documents: invoices, warranty, correspondence, and proof of complaint to Faber.
📌 Consider using online consumer complaint platforms like Voxya for additional support.

Tips for a stronger escalation

  • Always keep a record of all communication: dates, names, reference numbers, and copies of emails.
  • Be clear and concise about the issue and the resolution you seek.
  • Escalate in writing (email) to create a paper trail.
  • Give the company a reasonable timeframe (e.g., 7-15 days) to resolve before escalating.
  • If calling, note the customer care executive's name and the call reference number.
  • Use social media to publicly ask for help, but avoid sharing personal details publicly.
Track this escalation in the Simply C2 app instead of chasing emails