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Faber, India

Faber Dishwashers Customer Support - Information for India

Customer Support Website https://www.faberindia.com
Customer Support Toll-Free 1800-209-3484
Customer Support Email ks-customercare.in@franke.com
WhatsApp Support

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Faber Dishwashers

Troubleshooting tips and frequently asked questions for Faber Dishwashers.

Troubleshooting Tips

  • If dishes remain dirty, check that spray arms are not blocked by large utensils and rotate freely; clean holes with a toothpick.
  • For poor drying, ensure rinse aid dispenser is filled and select a cycle with a heated dry option; open door slightly after cycle ends.
  • If water pools at bottom, clean filter and check drain hose for kinks or clogs; run a rinse cycle with vinegar to clear residue.
  • When dishwasher won't start, verify door is latched, power is on, and child lock is not activated (refer to manual for deactivation).
  • For foul odors, remove and clean filter, run a hot water cycle with dishwasher cleaner, and check garbage disposal for blockages.

Frequently Asked Questions

How do I troubleshoot a Faber dishwasher that is not draining?

First, check if the drain hose is kinked or clogged. Clean the filter and remove any debris. If the problem persists, contact Faber customer care at 1800-209-3484 or email ks-customercare.in@franke.com. A technician will be dispatched within 24-48 hours.

What is the turnaround time for Faber dishwasher repair in India?

Faber aims to schedule a service visit within 24-48 hours of complaint registration. Actual repair time depends on part availability. For urgent issues, call 1800-209-3484.

How can I contact Faber support for dishwasher issues?

You can reach Faber India customer care at 1800-209-3484 (toll-free) or email ks-customercare.in@franke.com. Support is available Monday to Saturday, 9 AM to 6 PM.

How to Escalate a Complaint with Faber

If the first response isn't good enough, here's the path to a resolution.

Faber (Faber India / Franke) is a home appliance brand. For complaints, start with their toll-free customer care or email. If unresolved, escalate to a senior grievance officer. Finally, use India's consumer protection channels like the National Consumer Helpline or Consumer Commission.

1

Contact Faber Customer Care

Reach Faber's primary customer support via toll-free phone or email for complaints, installation, or service requests.

Toll-Free Number: 1800-209-3484 (Available 8:00 AM to 8:00 PM, 7 days a week.)
Alternate Toll-Free Number: 18002673484 (For Faber India online store only.)
Email: ks-customercare.in@franke.com (Use for all customer care and installation queries.)
📌 Keep your product serial number and purchase invoice handy when calling or emailing.
📌 Note down the complaint reference number provided by customer care.
📌 You can also reach out via social media (e.g., X/Twitter @FaberIndia) by DM for assistance.
2

Escalate to Grievance Officer

If your issue is not resolved within a reasonable time, escalate to a senior grievance officer or nodal officer at Faber.

📌 Check your product manual, warranty card, or Faber's website for the grievance officer's contact details.
📌 Send a written complaint via email to ks-customercare.in@franke.com with 'Grievance' in the subject line, marking it to the attention of the Grievance Officer.
📌 Include your previous complaint reference number, a clear description of the issue, and the resolution you expect.
📌 Set a deadline (e.g., 7-10 days) for a response and mention that you will escalate to consumer forums if not resolved.
3

File a Consumer Complaint

If Faber fails to resolve your complaint, escalate to India's consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints across India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (File a complaint online and track its status.)
📌 You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, either online or through your district commission.
📌 For sector-specific issues, you may also approach regulators like BIS (for product quality) or the relevant ministry.
📌 Keep all documents: invoices, warranty, correspondence, and proof of complaint to Faber.
📌 Consider using online consumer complaint platforms like Voxya for additional support.

Tips for a stronger escalation

  • Always keep a record of all communication: dates, names, reference numbers, and copies of emails.
  • Be clear and concise about the issue and the resolution you seek.
  • Escalate in writing (email) to create a paper trail.
  • Give the company a reasonable timeframe (e.g., 7-15 days) to resolve before escalating.
  • If calling, note the customer care executive's name and the call reference number.
  • Use social media to publicly ask for help, but avoid sharing personal details publicly.
Track this escalation in the Simply C2 app instead of chasing emails