Ola Electric · Electric Two-Wheelers

Ola Electric Electric Two-Wheelers: customer care and complaint escalation

Ola Electric customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from Ola Electric?

We’ll draft your escalation to the grievance officer at Ola Electric. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

Ola Electric Electric Two-Wheelers: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Ola Electric Electric Two-Wheelers.

Troubleshooting tips

  • If your Ola Electric scooter fails to start, ensure the battery is charged above 20% and the key fob is within 2 meters. Try resetting the scooter by holding the power button for 10 seconds.
  • For connectivity issues with the Ola Electric app, check that your phone's Bluetooth and location services are enabled, and the app is updated to the latest version. Re-pair the scooter by forgetting the device in Bluetooth settings and pairing again.
  • If the scooter shows a motor error or doesn't accelerate, check for any error codes on the dashboard. Common fix: turn off the scooter, wait 30 seconds, and restart. If persists, perform a hard reset by pressing and holding both brake levers and the power button for 15 seconds.
  • For charging problems, ensure the charging cable is securely connected to both the scooter and a working power outlet. If using a public charger, verify compatibility. If the charger LED blinks red, there may be a fault; try a different outlet or charger.
  • If the scooter's range has decreased significantly, check tire pressure (recommended 32 PSI front, 36 PSI rear) and avoid aggressive acceleration. Also, ensure regenerative braking is enabled in settings for optimal efficiency.

Frequently asked questions

How do I reset my Ola Electric scooter if it becomes unresponsive?

To reset your Ola Electric scooter, press and hold the power button for 10 seconds until the dashboard turns off and restarts. If that doesn't work, perform a hard reset by holding both brake levers and the power button simultaneously for 15 seconds. If the issue persists, contact Ola Electric support at 080 6896 4050 or support@olaelectric.com.

What should I do if my Ola Electric scooter is not charging?

First, check that the charging cable is firmly connected to both the scooter and a functional power outlet. Inspect the charger for any damage. If the charger LED shows red or blinks, try a different outlet. If the problem continues, contact Ola Electric support at 080 6896 4050 or support@olaelectric.com for assistance. Turnaround time for support response is typically 24-48 hours.

How can I contact Ola Electric for urgent scooter issues?

For urgent issues, call Ola Electric support at 080 6896 4050. You can also email support@olaelectric.com. For faster resolution, use the Ola Electric app to raise a service request. Escalation: If not resolved within 48 hours, request to speak with a senior support specialist.

How to escalate a complaint with Ola Electric

If the first response isn’t good enough, here’s the path to a resolution.

Ola Electric is an Indian electric two-wheeler manufacturer. For customer support, users can reach out via the Ola Electric app, phone helplines, or email. Escalation options include grievance officers and external consumer forums.

  1. Primary Customer Care

    Contact Ola Electric's customer support for service requests, complaints, or general queries. Use the app, helpline, or email.

    Customer Care Helpline
    080-3311 3311 From official contact page and service helpline.
    Customer Support (RSA)
    080-68964071 For Road Side Assistance support.
    Customer Support Email
    support@olaelectric.com Official support email.
    • Register a service request through the Ola Electric app or call the helpline.
    • Keep your vehicle details, order number, and issue description ready.

  2. Escalation to Grievance/Nodal Officer

    If primary support does not resolve the issue, escalate to the grievance officer or nodal officer via email.

    Grievance Email
    grievance@olaelectric.com Mentioned in consumer forum posts for escalation.
    Grievance Officer Email
    grievanceofficer@olaelectric.com Mandatory as per IT Rules for escalation.
    Nodal Officer Email (Ola Cabs)
    grievance@olacabs.com From Ola help page; may be for Ola Cabs, but could be relevant.
    • Send a detailed email with all previous communication references.
    • CC the grievance officer and mention 'Escalation' in the subject line.
    • If no response, escalate to the next level.
    We can draft this escalation for you →

  3. External/Regulatory Escalation

    If the company fails to resolve the issue, file a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration.
    • Before approaching the consumer forum, ensure you have exhausted the company's internal grievance mechanism.
    • File a complaint online or via the helpline with all supporting documents.
    • For unresolved issues, you can approach the District/State/National Consumer Disputes Redressal Commission depending on the claim value.

Tips for a stronger escalation

  • Keep a record of all communication, including call logs, emails, and service request numbers.
  • Clearly state your complaint and desired resolution when contacting support.
  • Escalate in writing and mention that you will approach consumer forums if not resolved.
  • Use the official app or website for service requests to ensure tracking.
  • Check if your issue falls under warranty or service policy before escalating.
  • Be patient but persistent; follow up regularly.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.