Bajaj scooter Electric Two-Wheelers Customer Support - Information for India
Product Categories
How Simply C2 App Helps
Simply C2 helps you manage product support, complaints and useful services from one place.
Problems with information on this page?
Email: simply@simplyc2.com
WhatsApp: +91 11 3567 1082
Bajaj scooter Electric Two-Wheelers
Troubleshooting tips and frequently asked questions for Bajaj scooter Electric Two-Wheelers.
- If your Bajaj electric scooter won't start, check the battery charge level on the dashboard. If it's below 20%, plug it into a standard 15A socket using the official charger and wait until the indicator turns green (typically 4-5 hours).
- For reduced range or sudden power loss, reset the scooter's electronic control unit (ECU) by turning the key off, waiting 30 seconds, then turning it back on. This clears temporary glitches in the battery management system.
- If the scooter doesn't charge, inspect the charging port for debris or moisture. Clean gently with a dry cloth and ensure the charger connector is fully inserted. Also, check the home circuit breaker.
- When the motor makes unusual noises or loses power, check for any error codes on the display (e.g., flashing icons). Refer to the owner's manual for code meanings; common codes like 'M' indicate motor issues requiring service.
- For connectivity issues with the Bajaj app, ensure Bluetooth and location are enabled on your phone, and re-pair the scooter. If problems persist, update the app to the latest version.
Frequently Asked Questions
How do I troubleshoot a Bajaj electric scooter that won't start?
Check the battery charge level; if below 20%, charge it fully. If fully charged, reset the ECU by turning the key off and on after 30 seconds. If the issue persists, contact Bajaj support at +91-7219821111 or customerservice@bajajauto.co.in.
What should I do if my Bajaj electric scooter is not charging?
Inspect the charging port for debris or moisture and clean it. Ensure the charger is securely connected and the power source is working. If the charger indicator doesn't light up, try a different socket. For further assistance, call +91-7219821111.
How can I contact Bajaj support for electric two-wheeler issues?
You can reach Bajaj customer service at +91-7219821111 or email customerservice@bajajauto.co.in. Support is available Monday to Saturday, 9 AM to 7 PM IST. For urgent roadside assistance, use the Bajaj app.
How to Escalate a Complaint with Bajaj scooter
If the first response isn't good enough, here's the path to a resolution.
Bajaj scooters (including the Chetak electric scooter) are manufactured by Bajaj Auto Ltd. For service, warranty, or product complaints, start with Bajaj Auto's customer care. If the issue involves financing from Bajaj Finance, use their separate grievance process. For unresolved issues, escalate to the Principal Nodal Officer and then to the National Consumer Helpline or Consumer Commission.
Contact Bajaj Auto Customer Care
Reach out to Bajaj Auto's official customer support for scooter-related issues, including service, parts, and warranty.
Escalate to Grievance / Nodal Officer
If the initial response is unsatisfactory, escalate to Bajaj Auto's grievance redressal or, if financing is involved, to Bajaj Finance's Principal Nodal Officer.
External / Regulatory Escalation
If the company fails to resolve your complaint, approach India's consumer protection mechanisms.