Ather grid Electric Two-Wheelers Customer Support - Information for India
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Ather grid Electric Two-Wheelers
Troubleshooting tips and frequently asked questions for Ather grid Electric Two-Wheelers.
- If your Ather scooter isn't charging at an Ather Grid point, first check the Ather Grid app to confirm the charger is online and available. Try restarting the charging session by unplugging and replugging the connector, and ensure the connector is fully inserted until it clicks.
- For connectivity issues with the Ather Grid app, ensure your phone's Bluetooth and location services are enabled, and that you have a stable internet connection. Force close the app and reopen it, or log out and log back in to refresh your session.
- If the charger displays an error or doesn't initiate charging, check the charger's screen for any error codes. Common issues include payment failures or network errors. Try using an alternative payment method or wait a few minutes and retry.
- If your vehicle shows a charging error on the dashboard, turn off the scooter, wait for 30 seconds, and turn it back on. If the error persists, try charging at a different Ather Grid point to isolate whether the issue is with the vehicle or the charger.
- For slow charging speeds, note that charging speed can vary based on the charger's output, battery temperature, and state of charge. If you consistently experience slow charging at multiple Ather Grid points, contact Ather support to check your vehicle's charging system.
Frequently Asked Questions
How do I report a non-functional Ather Grid charger in India?
You can report a non-functional Ather Grid charger by calling Ather customer care at +91-7676600900 or emailing customercare@atherenergy.com. Provide the charger's location and ID if available. Alternatively, use the Ather Grid app to report the issue directly.
What is the expected turnaround time for fixing an Ather Grid charger issue?
Ather aims to resolve charging infrastructure issues within 24-48 hours. However, complex issues may take longer. You will receive updates via SMS or email once your complaint is registered.
Who do I contact for escalation if my Ather Grid charging issue is not resolved?
If your issue is not resolved within the expected timeframe, you can escalate by emailing customercare@atherenergy.com with your complaint reference number, or call +91-7676600900 and ask for a supervisor.
How to Escalate a Complaint with Ather grid
If the first response isn't good enough, here's the path to a resolution.
Ather Grid is Ather Energy's fast-charging network for its electric scooters. For issues related to charging sessions, app billing, or grid station access, start with Ather's customer care, then escalate to the grievance officer, and finally to the National Consumer Helpline if unresolved.
Contact Ather Customer Care
Reach out to Ather Energy's primary customer support for issues with the Ather Grid network, charging, or app.
Escalate to Grievance/Nodal Officer
If customer care does not resolve the issue, escalate to Ather's grievance officer as per their terms.
External Consumer Redressal
If Ather fails to resolve your complaint, approach India's consumer protection mechanisms.