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Ather grid, India

Ather grid Customer Support - Information for India

Customer Support Website https://www.atherenergy.com
Customer Support Toll-Free +91-7676600900
Customer Support Email customercare@atherenergy.com

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How to Escalate a Complaint with Ather grid

If the first response isn't good enough, here's the path to a resolution.

Ather Grid is Ather Energy's fast-charging network for its electric scooters. For issues related to charging sessions, app billing, or grid station access, start with Ather's customer care, then escalate to the grievance officer, and finally to the National Consumer Helpline if unresolved.

1

Contact Ather Customer Care

Reach out to Ather Energy's primary customer support for issues with the Ather Grid network, charging, or app.

Customer Care Phone: 7676600900 (Available 10am–7pm (per Ather Shop contact page).)
Customer Care Email: customercare@atherenergy.com (Primary support email for Ather Energy.)
Merchandise/Accessories Support Email: merchsupport@atherenergy.com (For issues with Ather accessories or merchandise orders.)
General Contact Page: https://www.atherenergy.com/contact (City-wise contact options and support form.)
📌 Keep your Ather Grid app user ID, charging session details, and any error messages ready.
📌 If you don't get a resolution, note the ticket/incident number and the name of the support agent.
2

Escalate to Grievance/Nodal Officer

If customer care does not resolve the issue, escalate to Ather's grievance officer as per their terms.

Grievance Officer Email: grievance.officer@atherenergy.com (Mentioned in Ather Grid Terms and Conditions; available 10AM–5PM.)
Grievance Officer (Privacy) Email: privacy@atherenergy.com (For privacy-related grievances, addressed to Mr. Arup Mandal.)
Secretary & Compliance Officer: +91 80 6646 5750 (Puja Aggarwal, for investor relations or compliance escalations.)
📌 Clearly state that you are escalating an unresolved complaint and include all prior communication references.
📌 If your issue involves data privacy, use the privacy grievance email.
3

External Consumer Redressal

If Ather fails to resolve your complaint, approach India's consumer protection mechanisms.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)
NCH Website: https://consumerhelpline.gov.in (File a complaint online.)
📌 Before approaching the Consumer Commission, send a formal notice to Ather and keep proof of delivery.
📌 You can file a complaint with the District/State/National Consumer Disputes Redressal Commission depending on the claim value.
📌 For issues involving charging infrastructure or EV policy, you may also contact the Ministry of Heavy Industries or relevant state EV cell.

Tips for a stronger escalation

  • Document every interaction: save emails, chat transcripts, call logs, and note dates and names of representatives.
  • Be clear and concise about the problem, desired resolution, and timeline.
  • Escalate in writing (email) rather than phone calls to maintain a paper trail.
  • If a complaint is not resolved within 30 days, escalate to the next level.
  • Use the National Consumer Helpline (1915) for guidance and to file a formal complaint.
  • Check Ather's official terms and privacy policy for the latest grievance officer details.
Track this escalation in the Simply C2 app instead of chasing emails