Mitsubishi electric lifts Moving Walkways: customer care and complaint escalation

Troubleshooting tips

• If the moving walkway stops abruptly, check for any obstructions at the entry/exit comb plates and ensure the emergency stop button is not pressed. Reset by turning the key switch to 'Run' if safe.
• For unusual noises or vibrations, inspect the handrail for damage or debris, and check the step chain for foreign objects. Do not attempt to remove objects while the walkway is operating.
• If the walkway slows down or speeds up unexpectedly, verify that the variable frequency drive (VFD) is not overheating. Ensure proper ventilation around the control panel and check for error codes on the display.
• When the handrail moves unevenly, check the handrail inlet for debris and ensure the handrail rollers are not worn. Lubricate according to the maintenance manual if qualified.
• If the safety brushes are triggering false stops, clean the brushes and sensors. Ensure that the skirt panels are not damaged and are properly aligned.