Mitsubishi electric lifts · Elevators

Mitsubishi electric lifts Elevators: customer care and complaint escalation

Mitsubishi electric lifts customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from Mitsubishi electric lifts?

We’ll draft your escalation to the grievance officer at Mitsubishi electric lifts. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

Mitsubishi electric lifts Elevators: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Mitsubishi electric lifts Elevators.

Troubleshooting tips

  • If the elevator doors fail to close, check for obstructions in the door tracks and clean them. Also, ensure the door sensor (photocell) is not blocked or dirty; wipe it with a soft cloth.
  • If the elevator stops between floors, remain calm and press the alarm button or use the intercom to contact support. Do not attempt to force the doors open. Wait for professional assistance.
  • If the elevator displays an error code, note the code and refer to the user manual for basic troubleshooting. Common codes like 'E01' may indicate a door issue, while 'E02' might be a motor problem. Contact Mitsubishi Electric Lifts support if the code persists.
  • If the elevator makes unusual noises during operation, check for loose objects in the car or debris in the hoistway. If the noise continues, schedule a maintenance check.
  • If the elevator buttons are unresponsive, ensure the control panel is not locked (some models have a lock feature). If the issue persists, reset the system by turning off the main power for 30 seconds and then back on. If it still doesn't work, contact support.

Frequently asked questions

What should I do if my Mitsubishi elevator gets stuck between floors?

If your Mitsubishi elevator gets stuck, stay calm and use the emergency alarm or intercom to contact our 24/7 support at 1800-102-2211. Do not attempt to exit the elevator. Our technicians will respond within 30 minutes in most urban areas.

How can I reset my Mitsubishi elevator after a power failure?

After a power failure, the elevator may need to be reset. Locate the main power switch, turn it off for 30 seconds, then turn it back on. If the elevator does not resume normal operation, contact Mitsubishi Electric Lifts at info@mitsubishielevator.in or call 1800-102-2211 for assistance.

What is the turnaround time for a Mitsubishi elevator service request in India?

For service requests in India, our standard turnaround time is 24-48 hours for non-emergency issues. For emergencies, we aim to respond within 2-4 hours. You can reach us at 1800-102-2211 or email info@mitsubishielevator.in.

How to escalate a complaint with Mitsubishi electric lifts

If the first response isn’t good enough, here’s the path to a resolution.

Mitsubishi Electric India Pvt. Ltd. provides elevators and escalators through its subsidiary Mitsubishi Elevator India Pvt. Ltd. For customer support, they offer a 24/7 maintenance call center and regional offices. Escalation can proceed from the primary support line to the grievance officer and then to external consumer forums.

  1. Contact Mitsubishi Elevator India Customer Support

    Reach out to the dedicated maintenance call center for elevator-related issues, available 24/7. For general inquiries, you can also contact the corporate office.

    Maintenance Call Center (Toll-free)
    1800-102-2211 24/7 technical support for elevators and escalators.
    Corporate Office Phone
    +91 080 4648 0666 Mitsubishi Elevator India Pvt. Ltd. headquarters in Bangalore.
    Corporate Office Phone (Alternate)
    +91 080 4648 0777 Alternate contact for Mitsubishi Elevator India.
    Email
    info@mitsubishielevator.in General inquiries for Mitsubishi Elevator India.
    • Keep your contract or service agreement number ready when calling.
    • Document the date, time, and details of your complaint for future reference.

  2. Escalate to Grievance Officer or Legal/Compliance

    If the issue is not resolved, escalate to the Grievance Officer or the legal department of Mitsubishi Elevator India.

    Grievance Officer (Mitsubishi Electric India)
    Naveen.Bhutani@asia.meap.com Grievance officer for Mitsubishi Electric India; may handle escalations.
    Grievance Officer Phone
    +91 124 6739 300 Contact number for grievance officer.
    Legal/Compliance Email
    imeclegal@mitsubishielevator.in Legal contact for Mitsubishi Elevator India.
    • Clearly state that you are escalating an unresolved complaint and provide all prior communication details.
    • If the issue is with an elevator installation or maintenance, mention the specific site and contract number.
    We can draft this escalation for you →

  3. Approach External Consumer Forum

    If the company fails to resolve your complaint, file a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal for filing consumer complaints.
    • Before approaching the consumer forum, send a formal written complaint to the company and keep a copy.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For high-value disputes, you may approach the State or District Consumer Disputes Redressal Commission depending on the claim amount.

Tips for a stronger escalation

  • Always keep a record of all communications, including call logs, emails, and service reports.
  • Clearly note down the names and designations of the representatives you speak with.
  • If the issue involves safety or non-compliance, mention the potential risk to escalate urgency.
  • Check your warranty or AMC (Annual Maintenance Contract) terms to understand your rights.
  • Be persistent but polite; escalate to higher authorities if the initial response is unsatisfactory.
  • If you are a business customer, consider involving your legal team for formal legal notice.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.