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Fujitec lift, India

Fujitec lift Customer Support - Information for India

Customer Support Website https://www.fujitecindia.com
Customer Support Toll-Free 1800 425 0025
Customer Support Email info@fujitec.co.in

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Autowalk Elevators Modernization & Accessories Moving Walkways

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How to Escalate a Complaint with Fujitec lift

If the first response isn't good enough, here's the path to a resolution.

Fujitec India is a subsidiary of Fujitec Co., Ltd., specializing in elevators, escalators, and moving walks. For customer support and escalations, Fujitec India provides a dedicated customer support line and a self-service app. For unresolved issues, escalate to the company's grievance officer or use India's consumer protection mechanisms.

1

Contact Fujitec India Customer Support

Reach out to Fujitec India's customer support for assistance with service requests, complaints, or queries. Use the toll-free number or the Fujitec Connect app to create a ticket.

Customer Support Helpline: 1800 425 0025 (Toll-free number for customer support (from Fujitec India contact page).)
Fujitec Connect App: https://www.fujitecindia.com/fujitec-connect (Self-service app to create callback tickets, view ticket status, and access contract details.)
📌 When contacting support, have your contract or service ticket number ready.
📌 If the issue is urgent (e.g., elevator breakdown), clearly state the nature of the emergency.
2

Escalate to Fujitec India Management or Grievance Officer

If customer support does not resolve your issue, escalate to a senior official or the designated grievance officer. Use the email addresses of directors or the corporate office contact.

Director Email (Sreekumar Nambiar): sreekumar.nambiar@in.fujitec.com (Director contact from IEEMA member directory; may be used for escalation.)
Email from Corporate Records: muralidhar.v@in.fujitec.com (Contact email from ZaubaCorp for Fujitec India Private Limited.)
Corporate Office Address: 1111-1112-1113, 11th Floor, 85859 44110 0120 - 4180850 (Address snippet from Fujitec India contact page; may be incomplete, but includes phone numbers.)
📌 Send a formal written complaint via email, clearly stating the issue, previous interactions, and desired resolution.
📌 Request a written acknowledgment and a timeline for resolution.
3

External Escalation via Consumer Protection Routes

If Fujitec India fails to resolve your complaint, escalate to India's consumer grievance mechanisms: the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer grievances in India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online portal for filing consumer complaints.)
📌 Before approaching the consumer forum, ensure you have a written complaint and proof of prior attempts to resolve the issue with Fujitec India.
📌 For issues related to safety or technical standards, you may also contact the Bureau of Indian Standards (BIS) if applicable.
📌 Consumer Commissions under CPA 2019 handle claims up to certain monetary limits; file in the appropriate jurisdiction.

Tips for a stronger escalation

  • Keep a record of all communications, including dates, names, and reference numbers.
  • Clearly state your desired outcome (repair, replacement, refund, compensation) when escalating.
  • Use written communication (email or formal letters) for escalations to maintain a paper trail.
  • If the issue involves safety, report it immediately and emphasize the urgency.
  • Check if your complaint is covered under warranty or maintenance contract terms.
  • Be persistent but polite; escalate to higher authorities if the response is unsatisfactory.
Track this escalation in the Simply C2 app instead of chasing emails