Home / Directory / Kone / Moving Walkways
Kone, India

Kone Moving Walkways Customer Support - Information for India

Customer Support Website https://www.kone.in
Customer Support Toll-Free 1800 108 1234
Customer Support Email india@kone.com

Product Categories

Elevators Lifts Maintenance Modernization Moving Walkways

How Simply C2 App Helps

Simply C2 helps you manage product support, complaints and useful services from one place.

🛡️
Warranty Vault Keep your product and warranty information organized and easily accessible.
📋
Log a Complaint Raise a complaint or service request and manage it through Simply C2.
⛽
Petrol Pumps Find nearby petrol pumps and useful fuel station information when you're on the road.
⚡
EV Chargers Find nearby EV charging points and useful charging station information.
Simply C2 App
Free · Always Will Be Download the Simply C2 App from Playstore Log this complaint once, track every escalation step, get notified the moment Kone responds.

Problems with information on this page?
Email: simply@simplyc2.com
WhatsApp: +91 11 3567 1082

All brands and logos are the property of the respective trademark owners

Kone Moving Walkways

Troubleshooting tips and frequently asked questions for Kone Moving Walkways.

Troubleshooting Tips

  • If the moving walkway stops suddenly, check for any obstruction on the steps or at the entry/exit points. Clear any debris or objects and press the reset button (usually located at the control panel) to restart.
  • If the handrail is not moving smoothly, inspect for foreign objects or damage. Do not attempt to fix it yourself; contact Kone service immediately.
  • If the walkway emits unusual noises or vibrations, stop using it and contact Kone support. Do not attempt to repair it yourself.
  • If the walkway's safety sensors are triggered (e.g., due to a person or object on the steps), the walkway will stop. Ensure the area is clear and press the reset button.
  • If the walkway does not start when the start button is pressed, check if the emergency stop button is engaged. If it is, release it and try again.

Frequently Asked Questions

What should I do if my Kone moving walkway stops suddenly?

If your Kone moving walkway stops suddenly, first check for any obstructions on the steps or at the entry/exit points. Clear any debris and press the reset button. If the issue persists, contact Kone India support at 1800 108 1234 or email india@kone.com.

How do I escalate a repair issue for a Kone moving walkway in India?

To escalate a repair issue, call Kone India at 1800 108 1234 and request to speak with a supervisor. You can also email india@kone.com with your site details and issue description. For urgent safety concerns, mention 'escalation' in your communication.

What is the typical turnaround time for Kone moving walkway service in India?

Kone India aims to respond to service requests within 24 hours. For major repairs, turnaround time depends on parts availability and site conditions. You will receive an estimated time upon diagnosis. Contact 1800 108 1234 for updates.

How to Escalate a Complaint with Kone

If the first response isn't good enough, here's the path to a resolution.

Kone is a global elevator and escalator manufacturer with operations in India. For customer complaints and service requests in India, Kone provides toll-free numbers and online channels. Escalation can proceed through Kone's customer care, then to a grievance officer or compliance line, and finally to external consumer protection bodies.

1

Contact Kone Customer Care

Reach out to Kone's customer service for complaints, feedback, or service requests. Use the toll-free numbers or online portals.

Toll-Free Numbers: 1800 108 1234, 1800 425 4254 (For complaints or feedback (India))
KONE Online / myKONE: https://www.kone.in/maintenance-service/customer-communication.html (Service request or incident reporting available 24/7)
📌 Keep a record of your complaint number and date of contact.
📌 If the issue is urgent, use the 24/7 service request channels.
2

Escalate to Grievance Officer or Compliance Line

If the issue is not resolved, escalate to Kone's internal grievance mechanism. For ethical concerns, use the KONE Compliance Line.

KONE Compliance Line: https://www.kone.com/global/en/company/ethics-and-compliance/kone-compliance-line.html (Externally hosted, confidential reporting for ethical concerns)
Email (India): c.v.s.krishnakumar@kone.com (Contact for KONE Elevator India Private Limited (from public records))
📌 If you have a specific grievance officer contact from Kone India, use that.
📌 For investor-related grievances, refer to the escalation matrix on the official website.
3

External Consumer Protection

If Kone fails to resolve your complaint, approach India's consumer grievance redressal mechanisms.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
📌 For issues related to elevators, you may also contact the Bureau of Indian Standards (BIS) if safety standards are involved.

Tips for a stronger escalation

  • Document all interactions: dates, names, complaint numbers, and responses.
  • Start with the official customer care channels before escalating.
  • Be clear and concise about the issue and desired resolution.
  • If using social media, tag the official Kone handle for faster response.
  • For unresolved issues, escalate within 30 days of the initial complaint.
  • Keep copies of any contracts, invoices, or service reports.
Track this escalation in the Simply C2 app instead of chasing emails